Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this law covers different situations, such as flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with fairness and care. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 contains regulations concerning the process of compensation, including aid for passengers experiencing air travel disruptions. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum ranges, depending on your circumstances.
Compensation for Solaseed Air Flight Cancellation
First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Solaseed Air Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Snacks and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you will not have to pay extra for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can receive reimbursement. Here, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Solaseed Air is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Solaseed Air Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will make every effort to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202509:35 | Solaseed Air 33 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
21.06.202507:15 | Solaseed Air 11 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202520:30 | Solaseed Air 80 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202520:25 | Solaseed Air 26 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
20.06.202519:50 | Solaseed Air 98 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
20.06.202519:10 | Solaseed Air 19 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
20.06.202519:00 | Solaseed Air 20 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202518:40 | Solaseed Air 37 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
20.06.202518:35 | Solaseed Air 64 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
20.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
20.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
20.06.202515:40 | Solaseed Air 78 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202515:35 | Solaseed Air 36 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
20.06.202515:25 | Solaseed Air 61 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
20.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
20.06.202515:10 | Solaseed Air 77 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202514:55 | Solaseed Air 18 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202514:40 | Solaseed Air 95 | Tokyo (HND) Oita (OIT) | delayed | Claim Refund |
20.06.202513:20 | Solaseed Air 75 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202511:25 | Solaseed Air 56 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
20.06.202507:50 | Solaseed Air 71 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
20.06.202507:35 | Solaseed Air 52 | Miyazaki (KMI) Tokyo (HND) | cancelled | Claim Refund |
19.06.202519:15 | Solaseed Air 65 | Tokyo (HND) Miyazaki (KMI) | cancelled | Claim Refund |
19.06.202519:10 | Solaseed Air 19 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
19.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
19.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | cancelled | Claim Refund |
19.06.202516:35 | Solaseed Air 17 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
19.06.202515:40 | Solaseed Air 78 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
19.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
19.06.202515:25 | Solaseed Air 61 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
19.06.202514:30 | Solaseed Air 59 | Tokyo (HND) Miyazaki (KMI) | cancelled | Claim Refund |
19.06.202514:15 | Solaseed Air 60 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
19.06.202513:20 | Solaseed Air 75 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
19.06.202513:10 | Solaseed Air 16 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
19.06.202509:55 | Solaseed Air 93 | Tokyo (HND) Oita (OIT) | delayed | Claim Refund |
19.06.202507:50 | Solaseed Air 71 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
19.06.202507:15 | Solaseed Air 11 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
19.06.202506:50 | Solaseed Air 51 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
18.06.202519:15 | Solaseed Air 65 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
18.06.202519:10 | Solaseed Air 19 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
18.06.202519:00 | Solaseed Air 20 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
18.06.202518:40 | Solaseed Air 37 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
18.06.202518:35 | Solaseed Air 64 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
18.06.202518:10 | Solaseed Air 79 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
18.06.202518:05 | Solaseed Air 25 | Tokyo (HND) Okinawa (OKA) | delayed | Claim Refund |
18.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
18.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
18.06.202515:40 | Solaseed Air 78 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
18.06.202515:35 | Solaseed Air 36 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
18.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
18.06.202513:20 | Solaseed Air 75 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
18.06.202509:35 | Solaseed Air 33 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
18.06.202508:30 | Solaseed Air 92 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
17.06.202520:25 | Solaseed Air 26 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
17.06.202519:10 | Solaseed Air 19 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
17.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
17.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
17.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | cancelled | Claim Refund |
16.06.202521:10 | Solaseed Air 38 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
16.06.202519:50 | Solaseed Air 98 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
16.06.202518:40 | Solaseed Air 37 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
16.06.202518:10 | Solaseed Air 79 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
16.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
16.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
16.06.202515:40 | Solaseed Air 78 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
16.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
16.06.202514:55 | Solaseed Air 18 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
16.06.202514:15 | Solaseed Air 60 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
16.06.202512:00 | Solaseed Air 57 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
16.06.202510:15 | Solaseed Air 22 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
16.06.202507:50 | Solaseed Air 71 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
15.06.202521:10 | Solaseed Air 38 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
15.06.202520:30 | Solaseed Air 80 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
15.06.202520:25 | Solaseed Air 26 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
15.06.202519:00 | Solaseed Air 20 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
15.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
15.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
15.06.202515:40 | Solaseed Air 78 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
15.06.202515:35 | Solaseed Air 36 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
15.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
15.06.202513:20 | Solaseed Air 75 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
15.06.202512:05 | Solaseed Air 34 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
15.06.202512:00 | Solaseed Air 57 | Tokyo (HND) Miyazaki (KMI) | delayed | Claim Refund |
15.06.202510:05 | Solaseed Air 74 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
15.06.202509:50 | Solaseed Air 14 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
15.06.202509:35 | Solaseed Air 33 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
15.06.202507:35 | Solaseed Air 52 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
14.06.202519:00 | Solaseed Air 20 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
14.06.202518:40 | Solaseed Air 37 | Tokyo (HND) Nagasaki (NGS) | delayed | Claim Refund |
14.06.202516:55 | Solaseed Air 96 | Oita (OIT) Tokyo (HND) | delayed | Claim Refund |
14.06.202516:50 | Solaseed Air 62 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
14.06.202515:40 | Solaseed Air 78 | Kagoshima (KOJ) Tokyo (HND) | delayed | Claim Refund |
14.06.202515:35 | Solaseed Air 36 | Nagasaki (NGS) Tokyo (HND) | delayed | Claim Refund |
14.06.202515:25 | Solaseed Air 24 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
14.06.202514:55 | Solaseed Air 18 | Kumamoto (KMJ) Tokyo (HND) | delayed | Claim Refund |
14.06.202514:15 | Solaseed Air 60 | Miyazaki (KMI) Tokyo (HND) | delayed | Claim Refund |
14.06.202513:20 | Solaseed Air 75 | Tokyo (HND) Kagoshima (KOJ) | delayed | Claim Refund |
14.06.202512:15 | Solaseed Air 15 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
14.06.202507:15 | Solaseed Air 11 | Tokyo (HND) Kumamoto (KMJ) | delayed | Claim Refund |
13.06.202520:25 | Solaseed Air 26 | Okinawa (OKA) Tokyo (HND) | delayed | Claim Refund |
