Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on XiamenAir flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this legislation covers diverse cases, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations concerning the process of compensation, including aid to travelers who suffered from air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, according to your specific case.
XiamenAir Flight Cancellation Compensation
First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. In case the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
XiamenAir Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is important to know about upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t be charged additional fees for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, XiamenAir is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim XiamenAir Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.12.202521:05 | Xiamen Airlines 2053 | Xiamen (XMN) Nanchang (KHN) | Delayed | Claim Refund |
08.12.202519:30 | Xiamen Airlines 823 | Xiamen (XMN) Kuala Lumpur (KUL) | Delayed | Claim Refund |
08.12.202519:00 | Xiamen Airlines 7441 | (PKX) Nanchang (KHN) | Delayed | Claim Refund |
08.12.202518:00 | Xiamen Airlines 8327 | (PKX) Changsha (CSX) | Delayed | Claim Refund |
08.12.202517:40 | Xiamen Airlines 9731 | Zurich (ZRH) Amsterdam (AMS) | Delayed | Claim Refund |
08.12.202517:05 | Xiamen Airlines 5777 | Lijiang City (LJG) Zunyi (ZYI) | Delayed | Claim Refund |
08.12.202517:05 | Xiamen Airlines 9732 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202516:45 | Xiamen Airlines 7511 | (PKX) Guangzhou (CAN) | Delayed | Claim Refund |
08.12.202516:25 | Xiamen Airlines 8339 | (PKX) Guangzhou (CAN) | Delayed | Claim Refund |
08.12.202516:20 | Xiamen Airlines 8698 | Hanoi (HAN) Fuzhou (FOC) | Delayed | Claim Refund |
08.12.202516:05 | Xiamen Airlines 5183 | Chongqing (TFU) Xining (XNN) | Delayed | Claim Refund |
08.12.202516:05 | Xiamen Airlines 3489 | Nanjing (NKG) Zhuhai (ZUH) | Delayed | Claim Refund |
08.12.202516:00 | Xiamen Airlines 2227 | (PKX) Shenzhen (SZX) | Delayed | Claim Refund |
08.12.202515:45 | Xiamen Airlines 2238 | (PKX) Chongqing (CKG) | Delayed | Claim Refund |
08.12.202515:40 | Xiamen Airlines 870 | Hanoi (HAN) Xiamen (XMN) | Delayed | Claim Refund |
08.12.202515:35 | Xiamen Airlines 7088 | (PKX) Guilin (KWL) | Delayed | Claim Refund |
08.12.202515:20 | Xiamen Airlines 9730 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202514:25 | Xiamen Airlines 9708 | Amsterdam (AMS) Oslo (OSL) | Delayed | Claim Refund |
08.12.202514:20 | Xiamen Airlines 5020 | Kunming (KMG) Zhongwei (ZHY) | Delayed | Claim Refund |
08.12.202514:15 | Xiamen Airlines 9729 | Zurich (ZRH) Amsterdam (AMS) | Delayed | Claim Refund |
08.12.202514:00 | Xiamen Airlines 3010 | Shanghai (XIY) (PKX) | Delayed | Claim Refund |
08.12.202513:40 | Xiamen Airlines 3853 | Shanghai (SHA) Yantai (YNT) | Delayed | Claim Refund |
08.12.202513:35 | Xiamen Airlines 2460 | (SHF) Aksu (AKU) | Delayed | Claim Refund |
08.12.202513:20 | Xiamen Airlines 3581 | Hefei (Luogang Airport) (HFE) (PKX) | Delayed | Claim Refund |
08.12.202512:50 | Xiamen Airlines 8257 | Luoyang (LYA) Xining (XNN) | Delayed | Claim Refund |
08.12.202512:45 | Xiamen Airlines 7510 | Guangzhou (CAN) (PKX) | Delayed | Claim Refund |
08.12.202512:45 | Xiamen Airlines 7546 | Sanya (SYX) (PKX) | Delayed | Claim Refund |
08.12.202512:35 | Xiamen Airlines 8956 | Beihai (BHY) Hangzhou (HGH) | Delayed | Claim Refund |
08.12.202512:25 | Xiamen Airlines 3045 | Shanghai (XIY) Karamay (KRY) | Delayed | Claim Refund |
08.12.202512:15 | Xiamen Airlines 854 | Bangkok (BKK) Xiamen (XMN) | Delayed | Claim Refund |
08.12.202512:10 | Xiamen Airlines 8336 | Shenzhen (SZX) (PKX) | Delayed | Claim Refund |
08.12.202512:10 | Xiamen Airlines 9728 | Amsterdam (AMS) Zurich (ZRH) | Delayed | Claim Refund |
08.12.202512:05 | Xiamen Airlines 3500 | Zhuhai (ZUH) Nanjing (NKG) | Delayed | Claim Refund |
08.12.202511:45 | Xiamen Airlines 5286 | Beihai (BHY) Chongqing (TFU) | Delayed | Claim Refund |
08.12.202511:40 | Xiamen Airlines 8562 | Shanghai (PVG) (PKX) | Delayed | Claim Refund |
08.12.202511:30 | Xiamen Airlines 2234 | Shenzhen (SZX) (PKX) | Delayed | Claim Refund |
08.12.202511:25 | Xiamen Airlines 7091 | Chongqing (CKG) (PKX) | Delayed | Claim Refund |
08.12.202511:05 | Xiamen Airlines 5718 | Wuxi (WUX) Xiangfan (XFN) | Delayed | Claim Refund |
08.12.202511:00 | Xiamen Airlines 3228 | (PKX) Xining (XNN) | Delayed | Claim Refund |
08.12.202511:00 | Xiamen Airlines 8101 | Xiamen (XMN) (PKX) | Delayed | Claim Refund |
08.12.202509:35 | Xiamen Airlines 3059 | Shanghai (XIY) Aksu (AKU) | Delayed | Claim Refund |
08.12.202509:35 | Xiamen Airlines 9694 | Amsterdam (AMS) Nice (NCE) | Delayed | Claim Refund |
08.12.202509:05 | Xiamen Airlines 5285 | Chongqing (TFU) Beihai (BHY) | Delayed | Claim Refund |
08.12.202508:20 | Xiamen Airlines 7490 | Chongqing (TFU) Nanchang (KHN) | Delayed | Claim Refund |
08.12.202507:40 | Xiamen Airlines 2727 | Baotou (BAV) Haikou (HAK) | Delayed | Claim Refund |
08.12.202507:25 | Xiamen Airlines 5641 | Chengdu (CTU) Jinan (TNA) | Delayed | Claim Refund |
08.12.202507:25 | Xiamen Airlines 8084 | Harbin (HRB) Jinan (TNA) | Delayed | Claim Refund |
08.12.202506:30 | Xiamen Airlines 5121 | Harbin (HRB) Jinan (TNA) | Delayed | Claim Refund |
08.12.202503:00 | Xiamen Airlines 8676 | Singapore (SIN) Xiamen (XMN) | Delayed | Claim Refund |
07.12.202523:45 | Xiamen Airlines 6056 | Calgary (YYC) Fort Mcmurray (YMM) | Delayed | Claim Refund |
07.12.202523:20 | Xiamen Airlines 2796 | Yining (YIN) Kashi (KHG) | Delayed | Claim Refund |
07.12.202522:20 | Xiamen Airlines 3220 | Lanzhou (LHW) Dunhuang (DNH) | Delayed | Claim Refund |
07.12.202522:20 | Xiamen Airlines 8638 | Liuzhou (LZH) Xiamen (XMN) | Delayed | Claim Refund |
07.12.202522:10 | Xiamen Airlines 6009 | Vancouver (YVR) Kelowna (YLW) | Delayed | Claim Refund |
07.12.202522:10 | Xiamen Airlines 2646 | Hotan (HTN) Qiemo (IQM) | Delayed | Claim Refund |
07.12.202522:00 | Xiamen Airlines 8230 | Tianjin (TSN) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202521:30 | Xiamen Airlines 5757 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202521:25 | Xiamen Airlines 8354 | Nanning (NNG) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202521:15 | Xiamen Airlines 7685 | Taiyuan (TYN) Shanghai (SHA) | Delayed | Claim Refund |
07.12.202521:15 | Xiamen Airlines 3100 | Shanghai (XIY) Kunming (KMG) | Delayed | Claim Refund |
07.12.202521:15 | Xiamen Airlines 2796 | Altay (AAT) Yining (YIN) | Delayed | Claim Refund |
07.12.202521:15 | Xiamen Airlines 8312 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202521:05 | Xiamen Airlines 3030 | Sanya (SYX) Shanghai (XIY) | Delayed | Claim Refund |
07.12.202521:05 | Xiamen Airlines 8967 | Jinjiang (JJN) Changsha (CSX) | Delayed | Claim Refund |
07.12.202521:00 | Xiamen Airlines 8285 | Changsha (CSX) Yinchuan (INC) | Delayed | Claim Refund |
07.12.202521:00 | Xiamen Airlines 3381 | Nanjing (NKG) Kunming (KMG) | Delayed | Claim Refund |
07.12.202521:00 | Xiamen Airlines 8816 | Harbin (HRB) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202521:00 | Xiamen Airlines 8840 | Liuzhou (LZH) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202520:55 | Xiamen Airlines 8238 | Shanghai (XIY) Xiamen (XMN) | Delayed | Claim Refund |
07.12.202520:50 | Xiamen Airlines 5088 | Shanghai (PVG) Shanghai (XIY) | Delayed | Claim Refund |
07.12.202520:20 | Xiamen Airlines 8476 | Chongqing (CKG) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202520:15 | Xiamen Airlines 3612 | Guangzhou (CAN) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202520:10 | Xiamen Airlines 8322 | Sanya (SYX) Hangzhou (HGH) | Delayed | Claim Refund |
07.12.202519:50 | Xiamen Airlines 8366 | Shenzhen (SZX) Tianjin (TSN) | Delayed | Claim Refund |
07.12.202519:40 | Xiamen Airlines 8706 | Penang (PEN) Xiamen (XMN) | Delayed | Claim Refund |
07.12.202519:30 | Xiamen Airlines 3724 | Shanghai (SHA) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:30 | Xiamen Airlines 2349 | Changzhou (CZX) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:30 | Xiamen Airlines 3453 | Nanjing (NKG) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:25 | Xiamen Airlines 7303 | Kunming (KMG) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:20 | Xiamen Airlines 5543 | Chengdu (CTU) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:20 | Xiamen Airlines 5583 | Chongqing (CKG) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:10 | Xiamen Airlines 5359 | Chongqing (TFU) Nanchang (KHN) | Delayed | Claim Refund |
07.12.202519:10 | Xiamen Airlines 5359 | Chongqing (TFU) Nanchang (KHN) | Delayed | Claim Refund |
07.12.202519:10 | Xiamen Airlines 3988 | Shanghai (XIY) Kunming (KMG) | Delayed | Claim Refund |
07.12.202519:00 | Xiamen Airlines 8872 | Luzhou (LZO) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202519:00 | Xiamen Airlines 5883 | Xuzhou (XUZ) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202518:55 | Xiamen Airlines 8389 | Chongqing (CKG) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202518:55 | Xiamen Airlines 5456 | Shanghai (XIY) Kunming (KMG) | Delayed | Claim Refund |
07.12.202518:30 | Xiamen Airlines 3722 | Shanghai (SHA) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202518:20 | Xiamen Airlines 8287 | (PKX) Xining (XNN) | Delayed | Claim Refund |
07.12.202518:20 | Xiamen Airlines 8287 | (PKX) Xining (XNN) | Delayed | Claim Refund |
07.12.202518:15 | Xiamen Airlines 2203 | Chongqing (CKG) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202518:10 | Xiamen Airlines 7608 | Shanghai (SHA) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202518:00 | Xiamen Airlines 8327 | (PKX) Changsha (CSX) | Delayed | Claim Refund |
07.12.202518:00 | Xiamen Airlines 2722 | Shanghai (ENY) Shanghai (XIY) | Delayed | Claim Refund |
07.12.202517:55 | Xiamen Airlines 8068 | Nantong (NTG) Changsha (CSX) | Delayed | Claim Refund |
07.12.202517:50 | Xiamen Airlines 3048 | Shanghai (SHA) Shanghai (XIY) | Cancelled | Claim Refund |
07.12.202517:40 | Xiamen Airlines 7672 | Shanghai (SHA) Shenzhen (SZX) | Delayed | Claim Refund |
07.12.202517:30 | Xiamen Airlines 3496 | Changsha (CSX) Changzhou (CZX) | Delayed | Claim Refund |
07.12.202517:20 | Xiamen Airlines 8076 | Ningbo (NGB) Xiamen (XMN) | Delayed | Claim Refund |
