SmartLynx Airlines Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Coping with flight disruptions can be quite upsetting. However, the good news is that the European Union has regulations to help travelers when things go wrong. If you’re flying in the EU, it’s smart to be aware of these regulations. They can come in handy if your flight is disrupted.

Knowing what you’re entitled to can make dealing with travel issues much easier. While it won’t speed up your journey, it can reduce your anxiety when things get disrupted.

Passenger Rights under EU Regulation 261/2004

When you’re flying in the European Union, rest assured that there’s help available in the case of a flight disruption. EU laws guarantee airlines look after their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Meals and beverages
  • A hotel room if you’re stranded overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:

  • A refund
  • A different flight option
  • Compensation to make up for the inconvenience

Remember to ask airline representatives about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.

SmartLynx Airlines Flight Delay Compensation

Delays with flights from SmartLynx Airlines can be really annoying. However there’s some good news: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.

Laws in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you reach your destination, not when you take off. So pay attention to your arrival time if you want to seek compensation.

The amount you receive depends on how far you’re flying. A brief trip won’t be compensated as highly as a long one, even if they’re both delayed for the same duration.

Interested in learning exactly how much you could get? Check out the table below to see the potential reimbursement amounts:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

SmartLynx Airlines Flight Cancellation Compensation

Europe has laws to help you if your flight is cancelled. Here’s what you need to know:

If your flight is cancelled within two weeks of your planned travel date, you may be entitled to compensation up to €600. However, there’s a condition – the airline doesn’t have to pay if they can get you on another flight that doesn’t mess up your plans too much.

The airline can avoid paying you if they provide an alternative flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you choose to board another flight from the airline, you can still receive compensation. The most important thing is your arrival time at your destination.

The amount you could receive is based on a couple of points:

  1. The distance of your flight
  2. How late you arrive

So, even if the new flight doesn’t get there on time, you could still be eligible for compensation.

Check out the table below for more information:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to compensation.

How to Claim Compensation from SmartLynx Airlines

It’s crucial to understand the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:

  • Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You only pay us if we win your case.

Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational reasons or technical issues, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.

Which SmartLynx Airlines Flights are Covered by EU261?

The EU’s air passenger protection laws are far-reaching. They apply to any flight taking off from a European Union member state airport and every flight landing at an airport in an EU member state if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, within, or from Europe, you probably have these rights. It’s helpful to understand these laws – they’re in place to assist you if problems occur with your flight. They guarantee you’re not stranded when your travel plans don’t work out.

When You Are Not Entitled to Compensation

SmartLynx Airlines isn’t necessarily at fault when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like severe weather conditions or unforeseen issues.

For instance, if there’s an abrupt major weather event, an urgent situation at the airport, or a strike by air traffic controllers, SmartLynx Airlines isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.

When these situations occur, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties arise.

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