ITA Airways Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Handling flight issues can be really frustrating. However, the bright side is that the European Union has laws to support travelers when things get messed up. If you’re traveling by air in the EU, it’s a good idea to be aware of these protections. They can help you out if your flight goes off course.

Being aware of your options can make managing travel complications less stressful. While it won’t speed up your journey, it can help you feel less stressed when things don’t go as planned.

Passenger Rights under EU Regulation 261/2004

EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines look after their passengers when things go wrong.

When flights are delayed or cancelled, airlines must provide you:

  • Food and drinks
  • A hotel room if you’re stranded overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also get:

  • A refund
  • An alternative flight
  • Compensation to make up for the trouble

Don’t forget to inquire with airline staff about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.

ITA Airways Flight Delay Compensation

Travel setbacks from ITA Airways can be very frustrating. However there’s some good news: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are in your favor. You could get up to €600 per person. What is important is when you arrive, not when you leave. So monitor your arrival time if you want to seek compensation.

Your compensation depends on your flight distance. A short flight won’t get you as much money as a longer flight, even if they’re both delayed equally.

Interested in learning exactly how much you could get? Take a look at the table below to see what compensation you could receive:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

ITA Airways Flight Cancellation Compensation

The European Union has laws to assist you if your flight gets cancelled. Here’s the important information:

If your flight is cancelled less than two weeks before your planned travel date, you may be entitled to compensation as much as €600. However, there’s a condition – the airline doesn’t have to pay if they rebook you on a different flight that aligns closely with your original schedule.

The airline can avoid paying you if they arrange a replacement flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you accept another flight from the airline, you’re still eligible for compensation. The most important thing is your arrival time at your destination.

The amount you could receive is determined by a couple of points:

  1. How far you’re flying
  2. How late you arrive

As a result, even if you arrive later than planned, you might still get some compensation.

Refer to the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to compensation.

How to Claim Compensation from ITA Airways

It’s crucial to know the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s the process:

  • Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only pay us if we win your case.

Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational reasons or technical issues, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you have a right to compensation.

Which ITA Airways Flights are Covered by EU261?

The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to any flight taking off from a European Union member state airport and any flight coming into an airport within an EU country if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also include airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline within, to, or from Europe, you probably have these rights. It’s important to know about these regulations – they’re in place to support you if problems occur with your flight. They guarantee you’re not stranded when your travel plans go awry.

When You Are Not Entitled to Compensation

ITA Airways isn’t necessarily at fault when flights are delayed or cancelled. Occasionally, events occur that the airline is powerless against, like really bad weather or unexpected problems.

For example, if there’s a sudden storm, an airport emergency, or an air traffic control strike, ITA Airways cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.

When these events take place, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.

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