Handling flight issues can be quite upsetting. However, the positive thing is that the European Union has laws to assist travelers when things get messed up. If you’re flying in the EU, it’s smart to be aware of these protections. They can be useful if your flight goes off course.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Knowing what you’re entitled to can make managing travel issues much easier. While it won’t make your flight go any faster, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s help available in the case of a flight disruption. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks;
- Accommodation if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund;
- A different flight option;
- Compensation to make up for the inconvenience.
Don’t forget to ask airline workers about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Avion Express Flight Delay Compensation
Travel setbacks from Avion Express can be really annoying. However there’s a silver lining: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What counts is when you reach your destination, not when you depart. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A short flight won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Avion Express delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Avion Express Flight Cancellation Compensation
Europe has laws to protect you in case of flight cancellation. Here’s what you need to know:
In the event of a flight cancellation within two weeks of your planned travel date, you may be entitled to compensation up to €600. However, there’s a condition – the airline doesn’t have to pay if they rebook you on a different flight that aligns closely with your original schedule.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take a different flight from the airline, you’re still eligible for compensation. What matters most is your arrival time at your destination.
The amount you could receive is determined by two things:
- The distance of your flight
- The delay in your arrival
Therefore, even if you arrive later than planned, you might still get some compensation.
Look at the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Avion Express
It’s essential to be aware of how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you are entitled to compensation.
Which Avion Express Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They cover every flight leaving a European Union member state airport and any flight coming into an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, from, or within Europe, you likely have these rights. It’s helpful to be aware of these regulations – they exist to support you if problems occur with your flight. They make sure you’re not abandoned when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Avion Express is not always at fault when flights are delayed or cancelled. Sometimes, events occur that the airline has no control over, like really bad weather or unforeseen issues.
For instance, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, Avion Express cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these situations occur, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues occur. However, Avion Express must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.11.202500:45 | JSC Avion Express 187 | Tijuana (TIJ) Mexico City (MEX) | Cancelled | Claim Refund |
08.11.202521:15 | JSC Avion Express 685 | Da Nang (DAD) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
08.11.202510:05 | JSC Avion Express 775 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
05.11.202510:05 | JSC Avion Express 775 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
04.11.202513:15 | JSC Avion Express 778 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.11.202508:40 | JSC Avion Express 7547 | Porto (OPO) Hamburg (HAM) | Delayed | Claim Refund |
01.11.202507:05 | JSC Avion Express 774 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
31.10.202518:30 | JSC Avion Express | Malaga (AGP) Hamburg (HAM) | Delayed | Claim Refund |
31.10.202514:20 | JSC Avion Express 7536 | Hamburg (HAM) Malaga (AGP) | Delayed | Claim Refund |
31.10.202509:05 | JSC Avion Express | Faro (FAO) Hamburg (HAM) | Delayed | Claim Refund |
30.10.202513:45 | JSC Avion Express 8702 | Hurghada (HRG) Vilnius (VNO) | Delayed | Claim Refund |
26.10.202521:00 | JSC Avion Express 236 | Antalya (AYT) Hanover (HAJ) | Delayed | Claim Refund |
26.10.202518:25 | JSC Avion Express 7515 | Ibiza (IBZ) Hamburg (HAM) | Delayed | Claim Refund |
26.10.202514:45 | JSC Avion Express 7514 | Hamburg (HAM) Ibiza (IBZ) | Delayed | Claim Refund |
26.10.202508:30 | JSC Avion Express 8524 | Antalya (AYT) Vilnius (VNO) | Delayed | Claim Refund |
25.10.202518:20 | JSC Avion Express 283 | Toulouse (TLS) Tunis (TUN) | Delayed | Claim Refund |
25.10.202518:00 | JSC Avion Express 9603 | Lisbon (LIS) Dusseldorf (DUS) | Delayed | Claim Refund |
25.10.202516:35 | JSC Avion Express 7267 | Las Palmas (LPA) Hamburg (HAM) | Delayed | Claim Refund |
25.10.202515:20 | JSC Avion Express 903 | Marseille (MRS) Tunis (TUN) | Delayed | Claim Refund |
25.10.202507:55 | JSC Avion Express 718 | Tunis (TUN) Paris (ORY) | Delayed | Claim Refund |
25.10.202506:10 | JSC Avion Express 750 | Tunis (TUN) Lyon (LYS) | Delayed | Claim Refund |
24.10.202512:25 | JSC Avion Express 902 | Tunis (TUN) Marseille (MRS) | Delayed | Claim Refund |
24.10.202510:50 | JSC Avion Express 9571 | Jerez De La Frontera (XRY) Dusseldorf (DUS) | Delayed | Claim Refund |
24.10.202507:05 | JSC Avion Express 9570 | Dusseldorf (DUS) Jerez De La Frontera (XRY) | Delayed | Claim Refund |
07.10.202503:55 | JSC Avion Express 8321 | Vilnius (VNO) Heraklion (HER) | Delayed | Claim Refund |
06.10.202511:15 | JSC Avion Express 9793 | Bucharest (OTP) Dusseldorf (DUS) | Delayed | Claim Refund |
05.10.202518:55 | JSC Avion Express 211 | Zurich (BSL) Antalya (AYT) | Delayed | Claim Refund |
05.10.202515:15 | JSC Avion Express 210 | Antalya (AYT) Zurich (BSL) | Delayed | Claim Refund |
04.10.202521:35 | JSC Avion Express 725 | Paris (ORY) Tunis (TUN) | Delayed | Claim Refund |
04.10.202520:55 | JSC Avion Express 236 | Antalya (AYT) Hanover (HAJ) | Delayed | Claim Refund |
04.10.202518:55 | JSC Avion Express 8322 | Heraklion (HER) Vilnius (VNO) | Delayed | Claim Refund |
04.10.202518:00 | JSC Avion Express 527 | Dusseldorf (DUS) Tunis (TUN) | Delayed | Claim Refund |
04.10.202516:35 | JSC Avion Express 7267 | Las Palmas (LPA) Hamburg (HAM) | Delayed | Claim Refund |
04.10.202513:15 | JSC Avion Express 526 | Tunis (TUN) Dusseldorf (DUS) | Delayed | Claim Refund |
04.10.202511:05 | JSC Avion Express 751 | Lyon (LYS) Tunis (TUN) | Delayed | Claim Refund |
04.10.202510:30 | JSC Avion Express 997 | Nice (NCE) Tunis (TUN) | Delayed | Claim Refund |
04.10.202507:00 | JSC Avion Express 996 | Tunis (TUN) Nice (NCE) | Delayed | Claim Refund |
03.10.202508:15 | JSC Avion Express 7403 | Paris (CDG) Hamburg (HAM) | Delayed | Claim Refund |
03.10.202506:05 | JSC Avion Express 7402 | Hamburg (HAM) Paris (CDG) | Delayed | Claim Refund |
02.10.202515:55 | JSC Avion Express 122 | Antalya (AYT) Zurich (ZRH) | Delayed | Claim Refund |
30.09.202509:40 | JSC Avion Express 7643 | Faro (FAO) Hamburg (HAM) | Delayed | Claim Refund |
30.09.202506:30 | JSC Avion Express 7642 | Hamburg (HAM) Faro (FAO) | Delayed | Claim Refund |
27.09.202515:55 | JSC Avion Express 280 | Antalya (AYT) Dusseldorf (DUS) | Delayed | Claim Refund |
27.09.202513:50 | JSC Avion Express 4345 | Hamburg (HAM) Salzburg (SZG) | Delayed | Claim Refund |
27.09.202511:40 | JSC Avion Express 5900 | Buenos Aires (EZE) Sao Paulo (GIG) | Delayed | Claim Refund |
26.09.202510:30 | JSC Avion Express 997 | Nice (NCE) Tunis (TUN) | Delayed | Claim Refund |
26.09.202510:25 | JSC Avion Express 931 | Marseille (MRS) Tunis (TUN) | Delayed | Claim Refund |
25.09.202520:00 | JSC Avion Express 5902 | Buenos Aires (EZE) Sao Paulo (GIG) | Delayed | Claim Refund |
24.09.202513:55 | JSC Avion Express 147 | Frankfurt (FRA) Antalya (AYT) | Delayed | Claim Refund |
