Luxair Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Handling flight problems can be quite upsetting. However, the bright side is that the European Union has regulations to assist travelers when things don’t go as planned. If you’re flying in the EU, it’s wise to know about these protections. They can help you out if your flight gets messed up.

Understanding your rights can make handling travel problems much easier. While it won’t speed up your journey, it can reduce your anxiety when things go wrong.

Passenger Rights under EU Regulation 261/2004

If your flight faces disruptions in the EU, you’ll get help. EU laws ensure airlines take care of their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Meals and beverages
  • A hotel room if you’re stranded overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also get:

  • A refund
  • An alternative flight
  • Compensation to make up for the trouble

Remember to ask airline staff about these things if your plans change. They have to tell you about your rights when there’s a significant delay or cancellation.

Luxair Flight Delay Compensation

Travel setbacks from Luxair can be really annoying. However there’s some good news: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What matters is when you reach your destination, not when you depart. So pay attention to your arrival time if you want to seek compensation.

Your compensation depends on your flight distance. A short flight won’t get you as much money as a long one, even if they’re both delayed for the same duration.

Want to know exactly how much you could get? Check out the table below to see what compensation you could receive:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Luxair Flight Cancellation Compensation

The European Union has laws to assist you if your flight is cancelled. Here’s what you should know:

If your flight is cancelled less than two weeks before your planned travel date, you might get compensation up to €600. But there’s a catch – the airline doesn’t have to pay if they rebook you on a different flight that doesn’t significantly disrupt your travel.

The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you choose to board another flight from the airline, you’re still eligible for compensation. What matters most is your arrival time at your destination.

The amount you could receive depends on two things:

  1. The distance of your flight
  2. The time difference between the scheduled and actual arrival

So, even if the alternative flight is delayed, you may still receive some compensation.

Check out the following table to see more details:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to compensation.

How to Claim Compensation from Luxair

It’s essential to know how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:

  • Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.

Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed because of operational issues or mechanical problems, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you qualify for compensation.

Which Luxair Flights are Covered by EU261?

The European Union’s laws for protecting air passengers are far-reaching. They apply to every flight leaving an airport in an EU member state and to all flights arriving at an airport within an EU country if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also include airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline to, from, or within Europe, you probably have these rights. It’s good to understand these laws – they’re there to support you if something goes wrong with your flight. They make sure you’re not left on your own when your trip arrangements don’t work out.

When You Are Not Entitled to Compensation

Luxair is not always at fault when flights are delayed or cancelled. Occasionally, events occur that the airline has no control over, like extreme weather or unforeseen issues.

For example, if there’s an abrupt major weather event, an airport emergency, or air traffic controllers go on strike, Luxair isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.

When these things happen, you are unlikely to get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.

Claim your compensation now

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