Saudia Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of Saudia who have experienced a cancelled or delayed flight are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the steps you need to take to get the compensation you have a right to from the airline.

Saudia Flight Delay or Cancellation Compensation

Before claiming the Saudia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

Saudia Compensation for Flight Delay

In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.

Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Remember you may not receive compensation for every flight delay. Saudia isn’t required to provide compensation when extraordinary circumstances beyond their control occur. This covers bad weather, airport issues, or air traffic controller strikes. In such situations, you will generally not be compensated as it is not the airline’s fault.

Saudia Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the distance of the flight and the length of the delay, according to the table below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Saudia doesn’t have to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Saudia Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Saudia isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Saudia

If your travel plans have been affected by a flight delay or cancellation with Saudia, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  • Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.

These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Saudia goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions occur, Saudia is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

  • Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Saudia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Saudia provides hotel accommodation. This also includes transportation to and from the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for immediate assistance.

Rebooking and Refunds

When Saudia cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances successfully.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, Saudia shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Saudia shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Saudia shall help in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202523:25

Saudia

6206

Jakarta (CGK)

Tokyo (HND)

delayed

Claim Refund

29.05.202518:30

Saudia

104

London (LGW)

(NUM)

delayed

Claim Refund

29.05.202516:35

Saudia

1927

Riyadh (RUH)

Wadi Ad Dawasir (WAE)

delayed

Claim Refund

29.05.202514:25

Saudia

6929

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

29.05.202512:50

Saudia

103

(NUM)

London (LGW)

delayed

Claim Refund

29.05.202511:55

Saudia

6854

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Claim Refund

29.05.202511:45

Saudia

6207

Tokyo (HND)

Jakarta (CGK)

delayed

Claim Refund

29.05.202501:35

Saudia

6931

Nairobi (NBO)

Entebbe (EBB)

cancelled

Claim Refund

29.05.202501:30

Saudia

1561

Riyadh (RUH)

(NUM)

delayed

Claim Refund

28.05.202520:55

Saudia

6613

Dubai (DXB)

Seoul (ICN)

delayed

Claim Refund

28.05.202520:30

Saudia

561

Dubai (DXB)

Riyadh (RUH)

delayed

Claim Refund

28.05.202518:35

Saudia

1926

Wadi Ad Dawasir (WAE)

Riyadh (RUH)

delayed

Claim Refund

28.05.202515:55

Saudia

1507

Riyadh (RUH)

Rafha (RAH)

delayed

Claim Refund

28.05.202513:25

Saudia

6612

Seoul (ICN)

Dubai (DXB)

delayed

Claim Refund

28.05.202511:55

Saudia

6854

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Claim Refund

28.05.202508:50

Saudia

6662

Riyadh (RUH)

Dubai (DXB)

delayed

Claim Refund

27.05.202519:45

Saudia

6994

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Claim Refund

27.05.202516:35

Saudia

1927

Riyadh (RUH)

Wadi Ad Dawasir (WAE)

delayed

Claim Refund

27.05.202511:45

Saudia

6207

Tokyo (HND)

Jakarta (CGK)

delayed

Claim Refund

27.05.202506:50

Saudia

365

Jeddah (JED)

Tunis (TUN)

delayed

Claim Refund

27.05.202505:20

Saudia

6647

Dubai (DXB)

Riyadh (RUH)

delayed

Claim Refund

26.05.202520:55

Saudia

6343

Amsterdam (AMS)

Berlin (BER)

delayed

Claim Refund

26.05.202519:55

Saudia

6885

Los Angeles (LAX)

Seattle (SEA)

delayed

Claim Refund

26.05.202516:45

Saudia

6302

Amsterdam (AMS)

Berlin (BER)

delayed

Claim Refund

26.05.202515:20

Saudia

6303

Amsterdam (AMS)

Berlin (BER)

delayed

Claim Refund

26.05.202515:10

Saudia

6624

Dammam (DMM)

Tabuk (TUU)

delayed

Claim Refund

26.05.202514:35

Saudia

6187

Cape Town (CPT)

Victoria Falls (VFA)

delayed

Claim Refund

26.05.202511:55

Saudia

6854

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Claim Refund

26.05.202510:05

Saudia

997

(NQZ)

Liege (LGG)

delayed

Claim Refund

25.05.202523:45

Saudia

889

(PKX)

Riyadh (RUH)

delayed

Claim Refund

25.05.202517:35

Saudia

6237

Rome (FCO)

Bari (BRI)

delayed

Claim Refund

25.05.202516:20

Saudia

6928

Entebbe (EBB)

Nairobi (NBO)

delayed

Claim Refund

25.05.202515:10

Saudia

6624

Dammam (DMM)

Tabuk (TUU)

delayed

Claim Refund

25.05.202514:15

Saudia

6929

Nairobi (NBO)

Entebbe (EBB)

delayed

Claim Refund

24.05.202523:30

Saudia

871

Manila (MNL)

Jeddah (JED)

delayed

Claim Refund

24.05.202523:15

Saudia

6812

Manila (MNL)

Davao (DVO)

delayed

Claim Refund

24.05.202523:15

Saudia

6812

Manila (MNL)

Davao (DVO)

delayed

Claim Refund

24.05.202522:30

Saudia

553

Dubai (DXB)

Riyadh (RUH)

cancelled

Claim Refund

24.05.202520:55

Saudia

6613

Dubai (DXB)

Seoul (ICN)

delayed

Claim Refund

24.05.202519:45

Saudia

6994

Guangzhou (CAN)

Lanzhou (LHW)

delayed

Claim Refund

24.05.202518:00

Saudia

552

Riyadh (RUH)

Dubai (DXB)

delayed

Claim Refund

24.05.202518:00

Saudia

6813

Davao (DVO)

Manila (MNL)

delayed

Claim Refund

24.05.202515:40

Saudia

6997

Lanzhou (LHW)

Guangzhou (CAN)

delayed

Claim Refund

24.05.202513:55

Saudia

1245

Riyadh (RUH)

Dawadmi (DWD)

delayed

Claim Refund

24.05.202513:25

Saudia

6612

Seoul (ICN)

Dubai (DXB)

delayed

Claim Refund

24.05.202511:45

Saudia

6207

Tokyo (HND)

Jakarta (CGK)

delayed

Claim Refund

24.05.202505:55

Saudia

566

Jeddah (JED)

Dubai (DXB)

delayed

Claim Refund

23.05.202523:25

Saudia

6206

Jakarta (CGK)

Tokyo (HND)

delayed

Claim Refund

23.05.202523:15

Saudia

1531

Riyadh (RUH)

Tabuk (TUU)

delayed

Claim Refund

23.05.202520:55

Saudia

6613

Dubai (DXB)

Seoul (ICN)

delayed

Claim Refund

23.05.202518:30

Saudia

6000

Guangzhou (CAN)

Dubai (DXB)

delayed

Claim Refund

23.05.202516:35

Saudia

1927

Riyadh (RUH)

Wadi Ad Dawasir (WAE)

delayed

Claim Refund

23.05.202516:20

Saudia

6928

Entebbe (EBB)

Nairobi (NBO)

delayed

Claim Refund

23.05.202515:40

Saudia

861

Manila (MNL)

Madinah (MED)

delayed

Claim Refund

23.05.202513:55

Saudia

5145

Batam (BTH)

Jeddah (JED)

delayed

Claim Refund

23.05.202512:10

Saudia

6306

Hamburg (HAM)

Amsterdam (AMS)

delayed

Claim Refund

23.05.202511:45

Saudia

6207

Tokyo (HND)

Jakarta (CGK)

delayed

Claim Refund

23.05.202511:10

Saudia

567

Dubai (DXB)

Jeddah (JED)

delayed

Claim Refund

23.05.202510:40

Saudia

563

Dubai (DXB)

Riyadh (RUH)

delayed

Claim Refund

23.05.202508:50

Saudia

1533

Riyadh (RUH)

Tabuk (TUU)

delayed

Claim Refund

23.05.202508:30

Saudia

6387

Hamburg (HAM)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202523:25

Saudia

6206

Jakarta (CGK)

Tokyo (HND)

delayed

Claim Refund

22.05.202523:15

Saudia

6812

Manila (MNL)

Davao (DVO)

delayed

Claim Refund

22.05.202522:10

Saudia

584

Riyadh (RUH)

Dubai (DXB)

delayed

Claim Refund

22.05.202520:55

Saudia

6613

Dubai (DXB)

Seoul (ICN)

delayed

Claim Refund

22.05.202520:55

Saudia

6343

Amsterdam (AMS)

Berlin (BER)

delayed

Claim Refund

22.05.202520:40

Saudia

6633

Dubai (DXB)

Riyadh (RUH)

delayed

Claim Refund

22.05.202518:00

Saudia

552

Riyadh (RUH)

Dubai (DXB)

delayed

Claim Refund

22.05.202516:55

Saudia

6632

Riyadh (RUH)

Dubai (DXB)

delayed

Claim Refund

22.05.202516:35

Saudia

6017

Wuhan (WUH)

Dubai (DXB)

delayed

Claim Refund

22.05.202516:35

Saudia

6836

Kunming (KMG)

Dubai (DXB)

delayed

Claim Refund

22.05.202513:30

Saudia

6176

Jakarta (CGK)

Denpasar (DPS)

delayed

Claim Refund

22.05.202512:15

Saudia

6304

Berlin (BER)

Amsterdam (AMS)

delayed

Claim Refund

22.05.202511:45

Saudia

6207

Tokyo (HND)

Jakarta (CGK)

delayed

Claim Refund

22.05.202509:40

Saudia

6170

Jakarta (CGK)

Denpasar (DPS)

delayed

Claim Refund

22.05.202506:50

Saudia

365

Jeddah (JED)

Tunis (TUN)

delayed

Claim Refund

21.05.202522:05

Saudia

3095

Mumbai (BOM)

Jeddah (JED)

delayed

Claim Refund

21.05.202518:30

Saudia

6000

Guangzhou (CAN)

Dubai (DXB)

delayed

Claim Refund

21.05.202516:45

Saudia

6302

Amsterdam (AMS)

Berlin (BER)

delayed

Claim Refund

21.05.202515:20

Saudia

6303

Amsterdam (AMS)

Berlin (BER)

delayed

Claim Refund

21.05.202515:15

Saudia

6843

Guangzhou (CAN)

(PKX)

delayed

Claim Refund

21.05.202513:25

Saudia

6612

Seoul (ICN)

Dubai (DXB)

delayed

Claim Refund

21.05.202511:30

Saudia

558

Riyadh (RUH)

Dubai (DXB)

delayed

Claim Refund

21.05.202509:30

Saudia

6322

Rome (FCO)

Bari (BRI)

delayed

Claim Refund

21.05.202504:05

Saudia

599

Dubai (DXB)

Jeddah (JED)

delayed

Claim Refund

20.05.202520:05

Saudia

6644

Jeddah (JED)

Tabuk (TUU)

delayed

Claim Refund

20.05.202518:30

Saudia

6000

Guangzhou (CAN)

Dubai (DXB)

delayed

Claim Refund

20.05.202518:00

Saudia

6005

Guangzhou (CAN)

(PKX)

delayed

Claim Refund

20.05.202516:35

Saudia

1927

Riyadh (RUH)

Wadi Ad Dawasir (WAE)

delayed

Claim Refund

20.05.202515:40

Saudia

6997

Lanzhou (LHW)

Guangzhou (CAN)

delayed

Claim Refund

20.05.202515:15

Saudia

6843

Guangzhou (CAN)

(PKX)

delayed

Claim Refund

20.05.202513:10

Saudia

1568

Rio Sidra (RSI)

Riyadh (RUH)

delayed

Claim Refund

20.05.202509:30

Saudia

6322

Rome (FCO)

Bari (BRI)

delayed

Claim Refund

20.05.202508:40

Saudia

6541

Riyadh (RUH)

Paris (CDG)

delayed

Claim Refund

20.05.202507:40

Saudia

963

Hong Kong (HKG)

Riyadh (RUH)

delayed

Claim Refund

20.05.202507:00

Saudia

1136

Riyadh (RUH)

Dammam (DMM)

delayed

Claim Refund

20.05.202505:35

Saudia

982

Riyadh (RUH)

Hong Kong (HKG)

delayed

Claim Refund

20.05.202504:00

Saudia

6444

Riyadh (RUH)

Abha (AHB)

delayed

Claim Refund

20.05.202502:30

Saudia

111

Riyadh (RUH)

London (LHR)

delayed

Claim Refund

19.05.202518:55

Saudia

6803

Riyadh (RUH)

Manila (MNL)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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