Passengers of Saudia who have experienced a cancelled or delayed flight are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the steps you need to take to get the compensation you have a right to from the airline.
Saudia Flight Delay or Cancellation Compensation
Before claiming the Saudia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Saudia Compensation for Flight Delay
In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not receive compensation for every flight delay. Saudia isn’t required to provide compensation when extraordinary circumstances beyond their control occur. This covers bad weather, airport issues, or air traffic controller strikes. In such situations, you will generally not be compensated as it is not the airline’s fault.
Saudia Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the distance of the flight and the length of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Saudia doesn’t have to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Saudia Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Saudia isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Saudia
If your travel plans have been affected by a flight delay or cancellation with Saudia, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Saudia goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Saudia is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Saudia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Saudia provides hotel accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Saudia cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Saudia shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Saudia shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Saudia shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202523:25 | Saudia 6206 | Jakarta (CGK) Tokyo (HND) | delayed | Refunds |
08.05.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
07.05.202512:10 | Saudia 6039 | Paris (CDG) Nice (NCE) | cancelled | Refunds |
07.05.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
07.05.202510:45 | Saudia 735 | Lahore (LHE) Jeddah (JED) | cancelled | Refunds |
07.05.202507:25 | Saudia 6952 | Nairobi (NBO) Lusaka (LUN) | delayed | Refunds |
07.05.202502:10 | Saudia 734 | Jeddah (JED) Lahore (LHE) | cancelled | Refunds |
07.05.202501:15 | Saudia 6956 | Johannesburg (JNB) Nairobi (NBO) | cancelled | Refunds |
06.05.202515:55 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
06.05.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
05.05.202523:25 | Saudia 6206 | Jakarta (CGK) Tokyo (HND) | delayed | Refunds |
05.05.202522:15 | Saudia 857 | Denpasar (DPS) Singapore (SIN) | delayed | Refunds |
05.05.202521:45 | Saudia 6845 | Shanghai (PVG) (PKX) | delayed | Refunds |
05.05.202520:45 | Saudia 6299 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
05.05.202518:40 | Saudia 6000 | Guangzhou (CAN) Dubai (DXB) | delayed | Refunds |
05.05.202518:00 | Saudia 552 | Riyadh (RUH) Dubai (DXB) | delayed | Refunds |
05.05.202518:00 | Saudia 6005 | Guangzhou (CAN) (PKX) | delayed | Refunds |
05.05.202516:45 | Saudia 6302 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
05.05.202515:20 | Saudia 6303 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
05.05.202514:35 | Saudia 6187 | Cape Town (CPT) Victoria Falls (VFA) | delayed | Refunds |
05.05.202514:30 | Saudia 6173 | Jakarta (CGK) Denpasar (DPS) | delayed | Refunds |
05.05.202514:15 | Saudia 6929 | Nairobi (NBO) Entebbe (EBB) | delayed | Refunds |
05.05.202514:10 | Saudia 6091 | Paris (CDG) Dublin (DUB) | delayed | Refunds |
05.05.202513:35 | Saudia 6428 | Dammam (DMM) Jazan (GIZ) | delayed | Refunds |
05.05.202511:55 | Saudia 6269 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
05.05.202511:55 | Saudia 1788 | Jeddah (JED) Jazan (GIZ) | delayed | Refunds |
05.05.202511:25 | Saudia 6708 | Brindisi (BDS) Rome (FCO) | delayed | Refunds |
05.05.202511:00 | Saudia 1525 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
05.05.202509:30 | Saudia 6291 | Rome (FCO) Brindisi (BDS) | delayed | Refunds |
05.05.202509:30 | Saudia 6322 | Rome (FCO) Bari (BRI) | delayed | Refunds |
05.05.202505:10 | Saudia 6460 | Riyadh (RUH) Jazan (GIZ) | delayed | Refunds |
04.05.202522:10 | Saudia 584 | Riyadh (RUH) Dubai (DXB) | delayed | Refunds |
04.05.202521:55 | Saudia 6274 | Rome (FCO) Sao Paulo (GIG) | delayed | Refunds |
04.05.202521:00 | Saudia 6004 | Guangzhou (CAN) (PKX) | delayed | Refunds |
04.05.202521:00 | Saudia 551 | Dubai (DXB) Jeddah (JED) | delayed | Refunds |
04.05.202520:40 | Saudia 6633 | Dubai (DXB) Riyadh (RUH) | delayed | Refunds |
04.05.202520:30 | Saudia 561 | Dubai (DXB) Riyadh (RUH) | delayed | Refunds |
04.05.202518:40 | Saudia 6000 | Guangzhou (CAN) Dubai (DXB) | delayed | Refunds |
04.05.202518:00 | Saudia 6005 | Guangzhou (CAN) (PKX) | delayed | Refunds |
04.05.202516:20 | Saudia 6928 | Entebbe (EBB) Nairobi (NBO) | cancelled | Refunds |
04.05.202515:55 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
04.05.202515:40 | Saudia 861 | Manila (MNL) Riyadh (RUH) | delayed | Refunds |
04.05.202515:20 | Saudia 6303 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
04.05.202515:10 | Saudia 6624 | Dammam (DMM) Tabuk (TUU) | delayed | Refunds |
04.05.202514:15 | Saudia 6929 | Nairobi (NBO) Entebbe (EBB) | cancelled | Refunds |
04.05.202514:15 | Saudia 1527 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
04.05.202512:55 | Saudia 6269 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
04.05.202512:35 | Saudia 6643 | Tabuk (TUU) Jeddah (JED) | delayed | Refunds |
04.05.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
04.05.202511:10 | Saudia 567 | Dubai (DXB) Jeddah (JED) | delayed | Refunds |
04.05.202511:00 | Saudia 1525 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
04.05.202507:35 | Saudia 6115 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
04.05.202506:50 | Saudia 365 | Jeddah (JED) Tunis (TUN) | delayed | Refunds |
03.05.202522:55 | Saudia 862 | Riyadh (RUH) Manila (MNL) | delayed | Refunds |
03.05.202516:35 | Saudia 1927 | Riyadh (RUH) Wadi Ad Dawasir (WAE) | delayed | Refunds |
03.05.202510:00 | Saudia 1511 | Riyadh (RUH) Turaif (TUI) | delayed | Refunds |
02.05.202514:35 | Saudia 6187 | Cape Town (CPT) Victoria Falls (VFA) | delayed | Refunds |
01.05.202523:25 | Saudia 6206 | Jakarta (CGK) Tokyo (HND) | delayed | Refunds |
01.05.202515:55 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
01.05.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
01.05.202502:00 | Saudia 6247 | Abu Dhabi (AUH) Riyadh (RUH) | delayed | Refunds |
30.04.202519:35 | Saudia 1545 | Jeddah (JED) Tabuk (TUU) | delayed | Refunds |
30.04.202518:50 | Saudia 1529 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
30.04.202516:35 | Saudia 1927 | Riyadh (RUH) Wadi Ad Dawasir (WAE) | delayed | Refunds |
30.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
30.04.202515:10 | Saudia 6624 | Dammam (DMM) Tabuk (TUU) | delayed | Refunds |
30.04.202510:25 | Saudia 6642 | Jeddah (JED) Tabuk (TUU) | delayed | Refunds |
30.04.202507:35 | Saudia 6115 | Riyadh (RUH) Tabuk (TUU) | delayed | Refunds |
30.04.202502:00 | Saudia 1547 | Jeddah (JED) Tabuk (TUU) | delayed | Refunds |
29.04.202517:20 | Saudia 6232 | Rome (FCO) Turin (TRN) | delayed | Refunds |
29.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
28.04.202521:25 | Saudia 887 | (PKX) Dammam (DMM) | delayed | Refunds |
28.04.202516:45 | Saudia 6302 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
28.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
28.04.202515:20 | Saudia 6303 | Amsterdam (AMS) Berlin (BER) | delayed | Refunds |
28.04.202512:15 | Saudia 6304 | Berlin (BER) Amsterdam (AMS) | delayed | Refunds |
28.04.202512:00 | Saudia 6163 | Denpasar (DPS) Jakarta (CGK) | delayed | Refunds |
27.04.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
26.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
26.04.202510:00 | Saudia 1511 | Riyadh (RUH) Turaif (TUI) | delayed | Refunds |
25.04.202514:35 | Saudia 6187 | Cape Town (CPT) Victoria Falls (VFA) | delayed | Refunds |
25.04.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
25.04.202510:00 | Saudia 1511 | Riyadh (RUH) Turaif (TUI) | delayed | Refunds |
24.04.202523:25 | Saudia 6206 | Jakarta (CGK) Tokyo (HND) | delayed | Refunds |
23.04.202518:30 | Saudia 6006 | (PKX) Guangzhou (CAN) | cancelled | Refunds |
23.04.202518:00 | Saudia 6005 | Guangzhou (CAN) (PKX) | delayed | Refunds |
23.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
23.04.202511:40 | Saudia 6802 | Manila (MNL) Riyadh (RUH) | delayed | Refunds |
23.04.202510:50 | Saudia 6310 | Berlin (BER) Amsterdam (AMS) | delayed | Refunds |
23.04.202508:05 | Saudia 6897 | Jeddah (JED) Sohag (HMB) | delayed | Refunds |
22.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
22.04.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
22.04.202510:00 | Saudia 1511 | Riyadh (RUH) Turaif (TUI) | delayed | Refunds |
22.04.202509:40 | Saudia 6170 | Jakarta (CGK) Denpasar (DPS) | delayed | Refunds |
21.04.202523:25 | Saudia 6206 | Jakarta (CGK) Tokyo (HND) | delayed | Refunds |
21.04.202510:00 | Saudia 1511 | Riyadh (RUH) Turaif (TUI) | delayed | Refunds |
20.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
20.04.202510:00 | Saudia 1511 | Riyadh (RUH) Turaif (TUI) | delayed | Refunds |
19.04.202515:40 | Saudia 1507 | Riyadh (RUH) Rafha (RAH) | delayed | Refunds |
19.04.202511:45 | Saudia 6207 | Tokyo (HND) Jakarta (CGK) | delayed | Refunds |
