Passengers of Air Serbia who have experienced a delayed or cancelled flight are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the steps you should follow to get the compensation you are entitled to from the airline. Air Serbia Flight Delay or Cancellation Compensation Before claiming the Air Serbia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Air Serbia Compensation for Flight Delay According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your destination airport. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you might not receive compensation for every flight delay. Air Serbia isn’t required to provide compensation when extraordinary circumstances beyond their control arise. This covers bad weather, problems at the airport, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault. Air Serbia Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to compensation of between €250 and €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the distance of the flight and the duration of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Air Serbia is not obliged to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Air Serbia Flights Covered By EU 261/2004? EU 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Air Serbia is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Air Serbia If your travel plans have been affected by a flight cancellation or delay with Air Serbia, it’s important to be aware that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will strive to get you your compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Air Serbia goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Air Serbia is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Air Serbia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Air Serbia arranges hotel room accommodation. This includes transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Air Serbia cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This flexibility is essential for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Air Serbia shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Serbia will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Serbia will assist in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.