Passengers of Singapore Airlines who have experienced a flight delay or cancellation are legally entitled to compensation. Under EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the steps you need to take to receive the compensation you deserve from the airline. Singapore Airlines Flight Delay or Cancellation Compensation Before claiming the Singapore Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Singapore Airlines Compensation for Flight Delay According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not receive compensation for every flight delay. Singapore Airlines isn’t required to provide compensation when extraordinary circumstances outside their control happen. This includes bad weather, airport issues, or air traffic controller strikes. In these instances, you will usually not be given compensation as it is not the airline’s fault. Singapore Airlines Compensation for Flight Cancellation EU 261 states that airlines have to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for compensation of €250-600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the distance of the flight and the length of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Singapore Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Singapore Airlines Flights Covered By EU 261/2004? European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Singapore Airlines isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Singapore Airlines If your travel plans have been affected by a flight cancellation or delay with Singapore Airlines, it’s essential to understand that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to obtain your rightful compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Singapore Airlines goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions happen, Singapore Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Singapore Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Singapore Airlines provides hotel room accommodation. This also includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Singapore Airlines cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances effectively. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Singapore Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Singapore Airlines shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Singapore Airlines shall help in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.