Passengers of Flyadeal who have experienced a cancelled or delayed flight have a legal right to compensation. According to EU 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we will look at your rights and the actions you should follow to receive the compensation you deserve from the airline. Flyadeal Flight Delay or Cancellation Compensation Before claiming the Flyadeal compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Flyadeal Compensation for Flight Delay According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s important to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you land at your destination airport. Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not be compensated for every flight delay. Flyadeal is not obliged to provide compensation when extraordinary circumstances beyond their control arise. This includes severe weather conditions, airport issues, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault. Flyadeal Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for compensation of between €250 and €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the distance of the flight and the length of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Flyadeal is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Flyadeal Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Flyadeal isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Flyadeal If your travel plans have been affected by a flight delay or cancellation with Flyadeal, it’s essential to be aware that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case. These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Flyadeal goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Flyadeal is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Flyadeal offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Flyadeal provides hotel room accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for instant assistance. Rebooking and Refunds When Flyadeal cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel disruptions and supporting passengers to manage unforeseen circumstances effectively. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Flyadeal shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Flyadeal will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Flyadeal will assist in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.