Passengers of Scoot who have faced a delayed or cancelled flight are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we will look at your rights and the actions you should follow to receive the compensation you deserve from the airline.

Scoot Flight Delay or Cancellation Compensation

Before claiming the Scoot compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

Scoot Compensation for Flight Delay

In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note, that this delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Four hours +	Distance
0	€250	€250	All flights up to 1500 km
0	€400	€400	All flights between 1500 km and 3500 km
0	€400	€400	All intra-EU flights over 3500 km
0	€300	€600	All non-EU flights over 3500 km

Remember you may not always be compensated for every flight delay. Scoot isn’t required to provide compensation when extraordinary circumstances beyond their control arise. This covers bad weather, airport issues, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault.

Scoot Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for compensation of between €250 and €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two factors: the distance of the flight and the length of the delay, in line with the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Scoot isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.

Are Scoot Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Scoot isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Scoot

If your travel plans have been affected by a flight delay or cancellation with Scoot, it’s essential to know that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to get you your compensation. You only incur a fee if we win your case.

These steps will help you file your claim quickly and improve your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Scoot goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, Scoot is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
Communication: Scoot offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
Accommodation: If the delay extends for the night or requires an additional stay, Scoot arranges hotel accommodation. This also covers transportation between the airport and the hotel.
Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Scoot cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is essential for minimizing travel disruptions and supporting passengers to manage unforeseen circumstances efficiently.

Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
Rebooking: if you choose to continue your trip, Scoot will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Scoot shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Scoot shall help in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Scoot Compensation for Flight Delays and Cancellations