Passengers of Air Koryo who have experienced a flight delay or cancellation are legally entitled to compensation. Under EU 261, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the steps you should follow to receive the compensation you deserve from the airline. Air Koryo Flight Delay or Cancellation Compensation Before claiming the Air Koryo compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay. Air Koryo Compensation for Flight Delay According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Keep in mind you may not receive compensation for every flight delay. Air Koryo isn’t required to compensate passengers when extraordinary circumstances outside their control occur. This covers severe weather conditions, airport issues, or air traffic controller strikes. In these instances, you will usually not be given compensation as it is not the airline’s fault. Air Koryo Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for compensation of between €250 and €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two criteria: the distance of the flight and the duration of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Air Koryo doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Air Koryo Flights Covered By EU 261/2004? EU 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Air Koryo is not a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Air Koryo If your travel plans have been affected by a flight cancellation or delay with Air Koryo, it’s crucial to be aware that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case. These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Air Koryo goes the extra mile to support passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions happen, Air Koryo is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Air Koryo offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Air Koryo arranges hotel accommodation. This also includes transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Air Koryo cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This flexibility is essential for minimizing travel interruptions and helping passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Air Koryo will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Koryo will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Koryo shall help in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.