PSA Airlines Compensation for Flight Delays and Cancellations

Passengers of PSA Airlines who have experienced a cancelled or delayed flight are legally entitled to compensation. Under EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the steps you should follow to receive the compensation you are entitled to from the airline.

PSA Airlines Flight Delay or Cancellation Compensation

Before claiming the PSA Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

PSA Airlines Compensation for Flight Delay

In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Be aware you may not receive compensation for every flight delay. PSA Airlines isn’t required to pay compensation when extraordinary circumstances outside their control arise. This includes severe weather conditions, airport issues, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.

PSA Airlines Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the flight distance and the length of the delay, in line with the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

PSA Airlines is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are PSA Airlines Flights Covered By EU 261/2004?

EU 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, PSA Airlines is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from PSA Airlines

If your travel plans have been affected by a flight delay or cancellation with PSA Airlines, it’s essential to understand that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
• Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You only pay us if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

PSA Airlines goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions occur, PSA Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

• Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: PSA Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, PSA Airlines provides hotel accommodation. This also includes transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When PSA Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This option is essential for minimizing travel disruptions and helping passengers to handle unforeseen circumstances successfully.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your journey, PSA Airlines shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, PSA Airlines shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, PSA Airlines will assist in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations