Passengers of Kenmore Air who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you should follow to receive the compensation you are entitled to from the airline. Kenmore Air Flight Delay or Cancellation Compensation Before claiming the Kenmore Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay. Kenmore Air Compensation for Flight Delay In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you land at your destination airport. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you may not be compensated for every flight delay. Kenmore Air is not obliged to pay compensation when extraordinary circumstances outside their control arise. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will generally not be given compensation as it is not the airline’s fault. Kenmore Air Compensation for Flight Cancellation EU 261 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to compensation of €250-600 per passenger, according to the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the distance of the flight and the length of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Kenmore Air isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Kenmore Air Flights Covered By EU 261/2004? EU 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Kenmore Air isn’t a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Kenmore Air If your travel plans have been affected by a flight delay or cancellation with Kenmore Air, it’s crucial to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details including your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to obtain your rightful compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Kenmore Air goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions happen, Kenmore Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Kenmore Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Kenmore Air provides hotel room accommodation. This includes transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When Kenmore Air cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel inconveniences and supporting passengers to handle unforeseen circumstances effectively. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Kenmore Air shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Kenmore Air will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Kenmore Air will assist in rebooking your entire journey, not just the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.