Passengers of Horizon Air who have faced a flight cancellation or delay have a legal right to compensation. According to EU 261, airlines must compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the steps you should follow to receive the compensation you deserve from the airline. Horizon Air Flight Delay or Cancellation Compensation Before claiming the Horizon Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Horizon Air Compensation for Flight Delay According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you land at your final destination. Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you might not be compensated for every flight delay. Horizon Air isn’t required to compensate passengers when extraordinary circumstances outside their control happen. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault. Horizon Air Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines must inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for compensation of €250-600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the length of the delay, according to the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Horizon Air is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike. Are Horizon Air Flights Covered By EU 261/2004? EU 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Horizon Air is not a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Horizon Air If your travel plans have been affected by a flight cancellation or delay with Horizon Air, it’s crucial to be aware that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case. These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Horizon Air goes the extra mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Horizon Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Horizon Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Horizon Air arranges hotel accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Horizon Air cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This flexibility is essential for minimizing travel inconveniences and supporting passengers to handle unforeseen circumstances effectively. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Horizon Air will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Horizon Air shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Horizon Air shall help in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.