Philippine Airlines Compensation for Flight Delays and Cancellations

Passengers of Philippine Airlines who have experienced a flight delay or cancellation have a legal right to compensation. According to EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you need to take to receive the compensation you deserve from the airline.

Philippine Airlines Flight Delay or Cancellation Compensation

Before claiming the Philippine Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.

Philippine Airlines Compensation for Flight Delay

According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your final destination.

Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind you may not always receive compensation for every flight delay. Philippine Airlines isn’t required to provide compensation when extraordinary circumstances they cannot control happen. This covers bad weather, problems at the airport, or air traffic controller strikes. In such situations, you will usually not be given compensation as it is not the airline’s fault.

Philippine Airlines Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Philippine Airlines doesn’t have to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Philippine Airlines Flights Covered By EU 261/2004?

EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

However, Philippine Airlines isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Philippine Airlines

If your travel plans have been affected by a flight delay or cancellation with Philippine Airlines, it’s important to know that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
• Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.

These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Philippine Airlines goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Philippine Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

• Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Philippine Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Philippine Airlines arranges hotel accommodation. This also covers transportation to and from the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Philippine Airlines cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This option is essential for minimizing travel interruptions and helping passengers to handle unforeseen circumstances successfully.

• Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Philippine Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Philippine Airlines shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Philippine Airlines will assist in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations