Nok Air Compensation for Flight Delays and Cancellations

Passengers of Nok Air who have faced a flight cancellation or delay have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the steps you should follow to obtain the compensation you are entitled to from the airline.

Nok Air Flight Delay or Cancellation Compensation

Before claiming the Nok Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

Nok Air Compensation for Flight Delay

In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you reach your destination airport.

Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind you might not be compensated for every flight delay. Nok Air is not obliged to provide compensation when extraordinary circumstances they cannot control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In such situations, you will generally not be compensated as it is not the airline’s fault.

Nok Air Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two criteria: the distance of the flight and the duration of the delay, in line with the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Nok Air isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.

Are Nok Air Flights Covered By EU 261/2004?

EU Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Nok Air is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Nok Air

If your travel plans have been affected by a flight delay or cancellation with Nok Air, it’s important to know that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
• Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to get you your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Nok Air goes the extra mile to support passengers during travel interruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions occur, Nok Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:

• Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Nok Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Nok Air provides hotel accommodation. This also includes transportation between the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Nok Air cancels a flight, passengers have the option to get a full refund or rebook on another flight. This option is crucial for minimizing travel interruptions and helping passengers to manage unforeseen circumstances effectively.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your journey, Nok Air will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Nok Air shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Nok Air shall help in rebooking your entire journey, not just the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations