Passengers of Air Tanzania who have experienced a flight cancellation or delay have a legal right to compensation. Under EU 261, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we will look at your rights and the actions you need to take to obtain the compensation you deserve from the airline. Air Tanzania Flight Delay or Cancellation Compensation Before claiming the Air Tanzania compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Air Tanzania Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your destination airport. Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on several factors, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not always receive compensation for every flight delay. Air Tanzania is not obliged to compensate passengers when extraordinary circumstances beyond their control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In such situations, you will generally not be compensated as it is not the airline’s fault. Air Tanzania Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for compensation of €250-600 per passenger, according to the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two criteria: the distance of the flight and the length of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Air Tanzania isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Air Tanzania Flights Covered By EU 261/2004? EU Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. However, Air Tanzania isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Air Tanzania If your travel plans have been affected by a flight delay or cancellation with Air Tanzania, it’s crucial to know that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will do our best to get you your compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Air Tanzania goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Air Tanzania is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Air Tanzania offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Air Tanzania arranges hotel accommodation. This also covers transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Air Tanzania cancels a flight, passengers can choose to get a full refund or rebook on another flight. This option is crucial for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Air Tanzania shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Tanzania shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Tanzania will assist in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.