Passengers of Jetstar Asia Airways who have experienced a flight cancellation or delay are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the actions you should follow to receive the compensation you have a right to from the airline.
Jetstar Asia Airways Flight Delay or Cancellation Compensation
Before claiming the Jetstar Asia Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Jetstar Asia Airways Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s essential to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always be compensated for every flight delay. Jetstar Asia Airways is not obliged to pay compensation when extraordinary circumstances outside their control happen. This includes severe weather conditions, airport issues, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault.
Jetstar Asia Airways Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines must notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two criteria: the flight distance and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Jetstar Asia Airways doesn’t have to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Jetstar Asia Airways Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Jetstar Asia Airways isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Jetstar Asia Airways
If your travel plans have been affected by a flight cancellation or delay with Jetstar Asia Airways, it’s important to know that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Jetstar Asia Airways goes the extra mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Jetstar Asia Airways is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Jetstar Asia Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Jetstar Asia Airways provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Jetstar Asia Airways cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is crucial for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Jetstar Asia Airways will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Jetstar Asia Airways shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Jetstar Asia Airways will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.