Passengers of Jetstar Asia Airways who have faced a flight delay or cancellation are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you are entitled to from the airline. Jetstar Asia Airways Flight Delay or Cancellation Compensation Before claiming the Jetstar Asia Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. Jetstar Asia Airways Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your final destination. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not receive compensation for every flight delay. Jetstar Asia Airways is not obliged to compensate passengers when extraordinary circumstances they cannot control occur. This includes severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault. Jetstar Asia Airways Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines must notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for compensation of €250-600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the distance of the flight and the duration of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Jetstar Asia Airways isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Jetstar Asia Airways Flights Covered By EU 261/2004? EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, Jetstar Asia Airways is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Jetstar Asia Airways If your travel plans have been affected by a flight cancellation or delay with Jetstar Asia Airways, it’s crucial to be aware that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case. These steps will help you file your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Jetstar Asia Airways goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Jetstar Asia Airways is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Jetstar Asia Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Jetstar Asia Airways arranges hotel accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Jetstar Asia Airways cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This flexibility is essential for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Jetstar Asia Airways shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Jetstar Asia Airways shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Jetstar Asia Airways will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.