Passengers of Hawaiian Airlines who have faced a flight delay or cancellation are legally entitled to compensation. Under EU 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you deserve from the airline. Hawaiian Airlines Flight Delay or Cancellation Compensation Before claiming the Hawaiian Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Hawaiian Airlines Compensation for Flight Delay According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s crucial to note, that this delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your final destination. Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you may not always be compensated for every flight delay. Hawaiian Airlines is not obliged to compensate passengers when extraordinary circumstances beyond their control occur. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault. Hawaiian Airlines Compensation for Flight Cancellation EU 261 states that airlines must inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to compensation of between €250 and €600 per passenger, according to the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the duration of the delay, according to the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Hawaiian Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Hawaiian Airlines Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, Hawaiian Airlines isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Hawaiian Airlines If your travel plans have been affected by a flight cancellation or delay with Hawaiian Airlines, it’s important to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will strive to obtain your rightful compensation. You are only charged if we win your case. These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Hawaiian Airlines goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions happen, Hawaiian Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Hawaiian Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Hawaiian Airlines arranges hotel room accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Hawaiian Airlines cancels a flight, passengers have the option to get a full refund or rebook on another flight. This option is crucial for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Hawaiian Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Hawaiian Airlines will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Hawaiian Airlines shall help in rebooking your entire journey, not only the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.