Passengers of Surinam Airways who have faced a delayed or cancelled flight have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we will look at your rights and the steps you need to take to receive the compensation you deserve from the airline. Surinam Airways Flight Delay or Cancellation Compensation Before claiming the Surinam Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Surinam Airways Compensation for Flight Delay In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note, that this delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination. Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you might not be compensated for every flight delay. Surinam Airways is not obliged to provide compensation when extraordinary circumstances outside their control arise. This includes severe weather conditions, airport issues, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault. Surinam Airways Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for compensation of €250-600 per passenger, according to the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the flight distance and the length of the delay, according to the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Surinam Airways isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Surinam Airways Flights Covered By EU 261/2004? European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Surinam Airways isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Surinam Airways If your travel plans have been affected by a flight delay or cancellation with Surinam Airways, it’s essential to understand that you might be entitled to compensation under EU laws. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will make every effort to obtain your rightful compensation. You are only charged if we win your case. These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Surinam Airways goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Surinam Airways is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Surinam Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Surinam Airways arranges hotel accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Surinam Airways cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is crucial for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances effectively. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Surinam Airways will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Surinam Airways shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Surinam Airways will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.