Passengers of Japan Airlines who have faced a cancelled or delayed flight have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the actions you need to take to get the compensation you are entitled to from the airline.
Japan Airlines Flight Delay or Cancellation Compensation
Before claiming the Japan Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Japan Airlines Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always receive compensation for every flight delay. Japan Airlines is not obliged to provide compensation when extraordinary circumstances outside their control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be compensated as it is not the airline’s fault.
Japan Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two criteria: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Japan Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Japan Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Japan Airlines is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Japan Airlines
If your travel plans have been affected by a flight cancellation or delay with Japan Airlines, it’s important to be aware that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Japan Airlines goes the additional mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Japan Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Japan Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Japan Airlines provides hotel room accommodation. This includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Japan Airlines cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Japan Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Japan Airlines shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Japan Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
09.05.202507:50 | Japan Airlines 573 | Tokyo (HND) Obihiro (OBO) | delayed | Refunds |
09.05.202507:40 | Japan Airlines 213 | Tokyo (HND) Shirahama (SHM) | delayed | Refunds |
09.05.202507:30 | Japan Airlines 585 | Tokyo (HND) Hakodate (HKD) | delayed | Refunds |
09.05.202507:00 | Japan Airlines 253 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
09.05.202506:50 | Japan Airlines 565 | Tokyo (HND) Memanbetsu (MMB) | delayed | Refunds |
09.05.202506:35 | Japan Airlines 501 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
09.05.202506:30 | Japan Airlines 901 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202523:25 | Japan Airlines 78 | Manila (MNL) Tokyo (HND) | delayed | Refunds |
08.05.202522:50 | Japan Airlines 59 | Tokyo (HND) Doha (DOH) | delayed | Refunds |
08.05.202521:10 | Japan Airlines 228 | Tokyo (KIX) Tokyo (HND) | delayed | Refunds |
08.05.202520:40 | Japan Airlines 266 | Hiroshima (HIJ) Tokyo (HND) | delayed | Refunds |
08.05.202520:30 | Japan Airlines 616 | Nagasaki (NGS) Tokyo (HND) | delayed | Refunds |
08.05.202520:05 | Japan Airlines 330 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202519:55 | Japan Airlines 558 | Asahikawa (AKJ) Tokyo (HND) | delayed | Refunds |
08.05.202519:50 | Japan Airlines 576 | Obihiro (OBO) Tokyo (HND) | delayed | Refunds |
08.05.202519:45 | Japan Airlines 241 | Tokyo (HND) Okayama (OKJ) | delayed | Refunds |
08.05.202519:40 | Japan Airlines 51 | Tokyo (HND) Sydney (SYD) | delayed | Refunds |
08.05.202519:40 | Japan Airlines 443 | Tokyo (HND) Matsuyama (MYJ) | delayed | Refunds |
08.05.202519:30 | Japan Airlines 588 | Hakodate (HKD) Tokyo (HND) | delayed | Refunds |
08.05.202519:15 | Japan Airlines 158 | Misawa (MSJ) Tokyo (HND) | delayed | Refunds |
08.05.202519:10 | Japan Airlines (Dream Sho Jet Livery) 328 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202519:10 | J-Air 167 | Tokyo (HND) Akita (AXT) | delayed | Refunds |
08.05.202519:00 | J-Air 297 | Tokyo (HND) Ube (UBJ) | delayed | Refunds |
08.05.202518:45 | Japan Airlines 149 | Tokyo (HND) Aomori (AOJ) | delayed | Refunds |
08.05.202518:40 | Japan Airlines (Oneworld Livery) 527 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202518:35 | Japan Airlines 485 | Tokyo (HND) Takamatsu (TAK) | delayed | Refunds |
08.05.202518:25 | Japan Airlines 463 | Tokyo (HND) Tokushima (TKS) | delayed | Refunds |
08.05.202518:20 | Japan Airlines 265 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
08.05.202518:20 | Japan Airlines 99 | Tokyo (HND) Taipei (TSA) | delayed | Refunds |
08.05.202518:15 | Japan Airlines 287 | Tokyo (HND) Izumo (IZO) | delayed | Refunds |
08.05.202517:55 | Japan Airlines 653 | Tokyo (HND) Kagoshima (KOJ) | delayed | Refunds |
08.05.202517:45 | Japan Airlines 613 | Tokyo (HND) Nagasaki (NGS) | delayed | Refunds |
08.05.202517:35 | Japan Airlines (Tokyo DisneySea Livery) 131 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
08.05.202517:30 | Japan Airlines 525 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202517:30 | Japan Airlines 557 | Tokyo (HND) Asahikawa (AKJ) | delayed | Refunds |
08.05.202517:25 | Japan Airlines 589 | Tokyo (HND) Hakodate (HKD) | delayed | Refunds |
08.05.202517:25 | Japan Airlines 324 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202517:15 | Japan Airlines 484 | Takamatsu (TAK) Tokyo (HND) | delayed | Refunds |
08.05.202517:15 | Japan Airlines 159 | Tokyo (HND) Misawa (MSJ) | delayed | Refunds |
08.05.202517:10 | Japan Airlines 545 | Tokyo (HND) Kushiro (KUH) | delayed | Refunds |
08.05.202517:05 | Japan Airlines 327 | Tokyo (HND) Fukuoka (FUK) | delayed | Refunds |
08.05.202517:00 | Japan Airlines 650 | Kagoshima (KOJ) Tokyo (HND) | delayed | Refunds |
08.05.202516:55 | Japan Airlines 128 | Tokyo (ITM) Tokyo (HND) | delayed | Refunds |
08.05.202516:55 | Japan Airlines (Disney 100 Livery) 285 | Tokyo (HND) Izumo (IZO) | delayed | Refunds |
08.05.202516:50 | Japan Airlines 322 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202516:45 | Japan Airlines 189 | Tokyo (HND) Komatsu (KMQ) | delayed | Refunds |
08.05.202516:45 | J-Air 696 | Miyazaki (KMI) Tokyo (HND) | delayed | Refunds |
08.05.202516:35 | Japan Airlines 284 | Izumo (IZO) Tokyo (HND) | delayed | Refunds |
08.05.202516:35 | Japan Airlines 556 | Asahikawa (AKJ) Tokyo (HND) | delayed | Refunds |
08.05.202516:30 | Japan Airlines 127 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
08.05.202516:30 | Japan Airlines 126 | Tokyo (ITM) Tokyo (HND) | delayed | Refunds |
08.05.202516:30 | Japan Airlines 523 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202516:25 | Japan Airlines 695 | Tokyo (HND) Miyazaki (KMI) | delayed | Refunds |
08.05.202516:25 | Japan Airlines 262 | Hiroshima (HIJ) Tokyo (HND) | delayed | Refunds |
08.05.202516:15 | Japan Airlines 496 | Kochi (KCZ) Tokyo (HND) | delayed | Refunds |
08.05.202516:15 | Japan Airlines 614 | Nagasaki (NGS) Tokyo (HND) | delayed | Refunds |
08.05.202516:00 | Japan Airlines 320 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202515:55 | Japan Airlines 921 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202515:50 | Japan Airlines 914 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
08.05.202515:40 | Japan Airlines 93 | Tokyo (HND) Seoul (GMP) | delayed | Refunds |
08.05.202515:30 | Japan Airlines 147 | Tokyo (HND) Aomori (AOJ) | delayed | Refunds |
08.05.202515:25 | Japan Airlines 632 | Kumamoto (KMJ) Tokyo (HND) | delayed | Refunds |
08.05.202515:10 | Japan Airlines 574 | Obihiro (OBO) Tokyo (HND) | delayed | Refunds |
08.05.202515:00 | Japan Airlines 125 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
08.05.202515:00 | Japan Airlines 564 | Memanbetsu (MMB) Tokyo (HND) | delayed | Refunds |
08.05.202514:55 | Japan Airlines 188 | Komatsu (KMQ) Tokyo (HND) | delayed | Refunds |
08.05.202514:50 | Japan Airlines 919 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202514:50 | Japan Airlines 224 | Tokyo (KIX) Tokyo (HND) | delayed | Refunds |
08.05.202514:30 | Japan Airlines 519 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202514:30 | Japan Airlines 120 | Tokyo (ITM) Tokyo (HND) | delayed | Refunds |
08.05.202514:25 | Japan Airlines 283 | Tokyo (HND) Izumo (IZO) | delayed | Refunds |
08.05.202514:20 | Japan Airlines 555 | Tokyo (HND) Asahikawa (AKJ) | delayed | Refunds |
08.05.202514:15 | Japan Airlines 263 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
08.05.202514:15 | J-Air (Expo 2025 Osaka Livery) 694 | Miyazaki (KMI) Tokyo (HND) | delayed | Refunds |
08.05.202514:10 | Japan Airlines 258 | Hiroshima (HIJ) Tokyo (HND) | delayed | Refunds |
08.05.202514:05 | Japan Airlines 912 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
08.05.202513:55 | Japan Airlines 917 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202513:40 | Japan Airlines 572 | Obihiro (OBO) Tokyo (HND) | delayed | Refunds |
08.05.202513:40 | Japan Airlines 611 | Tokyo (HND) Nagasaki (NGS) | delayed | Refunds |
08.05.202513:30 | Japan Airlines 649 | Tokyo (HND) Kagoshima (KOJ) | delayed | Refunds |
08.05.202512:55 | Japan Airlines 314 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202512:50 | Japan Airlines 610 | Nagasaki (NGS) Tokyo (HND) | delayed | Refunds |
08.05.202512:40 | Japan Airlines 515 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202512:40 | Japan Airlines 908 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
08.05.202512:25 | Japan Airlines 668 | Oita (OIT) Tokyo (HND) | delayed | Refunds |
08.05.202512:05 | Japan Airlines 259 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
08.05.202511:55 | Japan Airlines 915 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202511:50 | Japan Airlines 312 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202511:30 | Japan Airlines 115 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
08.05.202511:25 | Japan Airlines 37 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
08.05.202511:25 | Japan Airlines 987 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202511:10 | Japan Airlines 904 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
08.05.202511:00 | Japan Airlines (Disney 100 Livery) 553 | Tokyo (HND) Asahikawa (AKJ) | delayed | Refunds |
08.05.202511:00 | Japan Airlines 644 | Kagoshima (KOJ) Tokyo (HND) | delayed | Refunds |
08.05.202510:40 | Japan Airlines 31 | Tokyo (HND) Bangkok (BKK) | delayed | Refunds |
08.05.202510:40 | Japan Airlines 374 | Kita Kyushu (KKJ) Tokyo (HND) | delayed | Refunds |
08.05.202510:30 | Japan Airlines 113 | Tokyo (HND) Tokyo (ITM) | delayed | Refunds |
08.05.202510:30 | Japan Airlines 913 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202510:00 | Japan Airlines 308 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202509:55 | Japan Airlines 29 | Tokyo (HND) Hong Kong (HKG) | delayed | Refunds |
