Dealing with flight issues can be really frustrating. However, the positive thing is that the European Union has laws to support travelers when things go wrong. If you’re flying in the EU, it’s wise to understand these regulations. They can be useful if your flight goes off course.
These protections are known as air passenger rights, which are legal entitlements under EU law that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Being aware of your options can make handling travel problems a lot simpler. While it won’t get you to your destination quicker, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the EU, you’ll get aid. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks;
- A hotel room if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund;
- An alternative flight;
- Compensation to make up for the inconvenience.
Don’t forget to ask airline representatives about these things if your plans change. They have to tell you about your rights when there’s a significant delay or cancellation.
SkyUp Flight Delay Compensation
Flight delays from SkyUp can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you reach your destination, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for SkyUp delay compensation, simply enter your flight details into the our claim checker to verify your rights.
SkyUp Flight Cancellation Compensation
Europe has laws to assist you if your flight gets cancelled. Here’s what you need to know:
If your flight gets cancelled within two weeks of your planned travel date, you could be eligible for compensation as much as €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you can still receive compensation. The most important thing is your arrival time at your destination.
The amount you could receive is based on two things:
- The distance of your flight
- How late you arrive
Therefore, even if you arrive later than planned, you might still get some compensation.
Look at the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from SkyUp
It’s crucial to know the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s how to do it:
- Fill in this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You only incur a fee if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances including inclement weather or air traffic control decisions, you are entitled to compensation.
Which SkyUp Flights are Covered by EU261?
The EU’s air passenger protection laws are comprehensive in scope. They apply to every flight leaving an airport in an EU member state and every flight landing at an airport within an EU country when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also include airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you likely have these rights. It’s important to be aware of these regulations – they exist to assist you if problems occur with your flight. They make sure you’re not left on your own when your travel plans don’t work out.
When You Are Not Entitled to Compensation
SkyUp isn’t always at fault when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like extreme weather or unforeseen issues.
For instance, if there’s unexpected severe weather, an emergency at the airport, or an air traffic control strike, SkyUp is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unforeseen difficulties arise. However, SkyUp must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202610:50 | SkyUp Airlines 406 | (BCN) (RMO) | Delayed | Claim Refund |
07.01.202610:50 | SkyUp Airlines 406 | (BCN) (RMO) | Delayed | Claim Refund |
06.01.202603:20 | SkyUp Airlines 7502 | (SSH) (RMO) | Delayed | Claim Refund |
05.01.202618:30 | SkyUp Airlines 452 | (LIS) (RMO) | Delayed | Claim Refund |
05.01.202617:20 | SkyUp Airlines 414 | (ALC) (RMO) | Delayed | Claim Refund |
05.01.202609:20 | SkyUp Airlines 217 | (DAC) (BKK) | Delayed | Claim Refund |
04.01.202623:40 | SkyUp Airlines 458 | (TLV) (RMO) | Delayed | Claim Refund |
04.01.202603:25 | SkyUp Airlines 8302 | (HRG) (RMO) | Delayed | Claim Refund |
03.01.202605:30 | SkyUp Airlines 308 | (SIN) (DAC) | Delayed | Claim Refund |
02.01.202604:05 | SkyUp Airlines 7113 | (RIX) (SSH) | Delayed | Claim Refund |
31.12.202520:50 | SkyUp Airlines 345 | (DAC) (SHJ) | Delayed | Claim Refund |
31.12.202515:50 | SkyUp Airlines 5532 | (SHJ) (RMO) | Delayed | Claim Refund |
31.12.202506:30 | SkyUp Airlines 7502 | (SSH) (RMO) | Delayed | Claim Refund |
31.12.202504:05 | SkyUp Airlines 7113 | (RIX) (SSH) | Delayed | Claim Refund |
31.12.202501:35 | SkyUp Airlines 7345 | (KTW) (SSH) | Delayed | Claim Refund |
29.12.202520:20 | SkyUp Airlines 7506 | (SSH) (RMO) | Delayed | Claim Refund |
29.12.202503:20 | SkyUp Airlines 7504 | (SSH) (RMO) | Delayed | Claim Refund |
28.12.202516:25 | SkyUp Airlines 7508 | (SSH) (RMO) | Delayed | Claim Refund |
27.12.202514:20 | SkyUp Airlines 412 | (STN) (RMO) | Delayed | Claim Refund |
25.12.202515:05 | SkyUp Airlines 7347 | (WAW) (SSH) | Delayed | Claim Refund |
25.12.202503:05 | SkyUp Airlines 7397 | (KUN) (SSH) | Delayed | Claim Refund |
24.12.202521:05 | SkyUp Airlines 7398 | (SSH) (KUN) | Delayed | Claim Refund |
24.12.202509:35 | SkyUp Airlines 337 | (DAC) (MLE) | Delayed | Claim Refund |
24.12.202508:50 | SkyUp Airlines 9960 | (KTT) (RMO) | Delayed | Claim Refund |
23.12.202522:20 | SkyUp Airlines 516 | (TLV) (RMO) | Delayed | Claim Refund |
23.12.202518:30 | SkyUp Airlines 515 | (RMO) (TLV) | Delayed | Claim Refund |
23.12.202509:20 | SkyUp Airlines 7506 | (SSH) (RMO) | Delayed | Claim Refund |
06.12.202510:50 | SkyUp Airlines 406 | (BCN) (RMO) | Delayed | Claim Refund |
06.12.202509:20 | SkyUp Airlines 346 | (SSH) (RMO) | Delayed | Claim Refund |
05.12.202510:00 | SkyUp Airlines 488 | (BVA) (RMO) | Delayed | Claim Refund |
05.12.202503:50 | SkyUp Airlines 7101 | (TLL) (SSH) | Delayed | Claim Refund |
04.12.202521:20 | SkyUp Airlines 7102 | (SSH) (TLL) | Delayed | Claim Refund |
03.12.202509:15 | SkyUp Airlines 337 | (DAC) (MLE) | Delayed | Claim Refund |
01.12.202513:30 | SkyUp Airlines 483 | (RMO) (BGY) | Delayed | Claim Refund |
30.11.202520:00 | SkyUp Airlines 457 | (RMO) (TLV) | Delayed | Claim Refund |
30.11.202504:25 | SkyUp Airlines 8302 | (HRG) (RMO) | Delayed | Claim Refund |
30.11.202500:25 | SkyUp Airlines 7502 | (SSH) (RMO) | Delayed | Claim Refund |
29.11.202516:10 | SkyUp Airlines 351 | (RMO) (ATH) | Delayed | Claim Refund |
29.11.202513:15 | SkyUp Airlines 338 | (MLE) (DAC) | Delayed | Claim Refund |
28.11.202515:20 | SkyUp Airlines 412 | (STN) (RMO) | Delayed | Claim Refund |
28.11.202513:15 | SkyUp Airlines 338 | (MLE) (DAC) | Delayed | Claim Refund |
28.11.202509:15 | SkyUp Airlines 337 | (DAC) (MLE) | Delayed | Claim Refund |
27.11.202509:40 | SkyUp Airlines 7507 | (RMO) (SSH) | Delayed | Claim Refund |
27.11.202503:20 | SkyUp Airlines 544 | (TBS) (RMO) | Delayed | Claim Refund |
27.11.202502:25 | SkyUp Airlines 7502 | (SSH) (RMO) | Delayed | Claim Refund |
26.11.202518:00 | SkyUp Airlines 464 | (PRG) (RMO) | Delayed | Claim Refund |
26.11.202503:20 | SkyUp Airlines 7504 | (SSH) (RMO) | Delayed | Claim Refund |
25.11.202515:20 | SkyUp Airlines 7508 | (SSH) (RMO) | Delayed | Claim Refund |
24.11.202508:40 | SkyUp Airlines 708 | (FRA) (RMO) | Delayed | Claim Refund |
24.11.202503:20 | SkyUp Airlines 7504 | (SSH) (RMO) | Delayed | Claim Refund |
