Hong Kong Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the regulation that covers air passengers’ rights. Specifically, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 includes regulations regarding the compensation process, including assistance to people affected by flight problems. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your circumstances.

Compensation for Hong Kong Airlines Flight Cancellation

First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Hong Kong Airlines Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline is also required to provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Meals and beverages appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.

Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Hong Kong Airlines isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Hong Kong Airlines Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:

  1. Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will strive to secure your compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202521:15

Hong Kong Airlines

1224

Lanzhou (LHW)

Urumqi (URC)

delayed

Claim Refund

29.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

29.05.202509:05

Hong Kong Airlines

1339

Haikou (HAK)

Kunming (KMG)

delayed

Claim Refund

29.05.202508:15

Hong Kong Airlines

1301

Haikou (HAK)

Zhengzhou (CGO)

delayed

Claim Refund

26.05.202512:00

Hong Kong Airlines

1227

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Claim Refund

25.05.202520:05

Hong Kong Airlines

1158

Shanghai (PVG)

Shanghai (XIY)

cancelled

Claim Refund

24.05.202517:20

Hong Kong Airlines

1224

Nanjing (NKG)

Lanzhou (LHW)

delayed

Claim Refund

24.05.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

23.05.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

23.05.202514:50

Hong Kong Airlines

629

Seoul (ICN)

Hong Kong (HKG)

delayed

Claim Refund

23.05.202512:00

Hong Kong Airlines

1227

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Claim Refund

22.05.202514:15

Hong Kong Airlines

1299

Changsha (CSX)

Lanzhou (LHW)

delayed

Claim Refund

22.05.202511:05

Hong Kong Airlines

1822

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

22.05.202510:10

Hong Kong Airlines

1820

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

22.05.202510:05

Hong Kong Airlines

1823

Taipei (TPE)

Hong Kong (HKG)

delayed

Claim Refund

21.05.202509:55

Hong Kong Airlines

3857

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

21.05.202509:55

Hong Kong Airlines

3809

Bangkok (BKK)

Chiang Mai (CNX)

delayed

Claim Refund

21.05.202509:30

Hong Kong Airlines

584

Hong Kong (HKG)

Sendai (SDJ)

delayed

Claim Refund

21.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

21.05.202508:10

Hong Kong Airlines

3877

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

21.05.202508:00

Hong Kong Airlines

3801

Bangkok (BKK)

Chiang Mai (CNX)

delayed

Claim Refund

21.05.202507:45

Hong Kong Airlines

1227

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

21.05.202507:10

Hong Kong Airlines

3915

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

21.05.202506:15

Hong Kong Airlines

3845

Bangkok (BKK)

Koh Samui (USM)

delayed

Claim Refund

20.05.202514:15

Hong Kong Airlines

1299

Changsha (CSX)

Lanzhou (LHW)

delayed

Claim Refund

19.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

18.05.202514:15

Hong Kong Airlines

1299

Changsha (CSX)

Lanzhou (LHW)

delayed

Claim Refund

17.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

17.05.202509:30

Hong Kong Airlines

584

Hong Kong (HKG)

Sendai (SDJ)

delayed

Claim Refund

16.05.202521:15

Hong Kong Airlines

1224

Lanzhou (LHW)

Urumqi (URC)

delayed

Claim Refund

16.05.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

15.05.202514:15

Hong Kong Airlines

1299

Changsha (CSX)

Lanzhou (LHW)

delayed

Claim Refund

15.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

14.05.202512:00

Hong Kong Airlines

1227

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Claim Refund

14.05.202510:10

Hong Kong Airlines

1134

Lanzhou (LHW)

Beijing (PEK)

delayed

Claim Refund

14.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

14.05.202506:55

Hong Kong Airlines

1133

Beijing (PEK)

Lanzhou (LHW)

delayed

Claim Refund

12.05.202512:00

Hong Kong Airlines

1227

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Claim Refund

09.05.202517:20

Hong Kong Airlines

1224

Nanjing (NKG)

Lanzhou (LHW)

delayed

Claim Refund

09.05.202513:35

Hong Kong Airlines

1342

Jinan (TNA)

Haikou (HAK)

delayed

Claim Refund

09.05.202512:20

Hong Kong Airlines

1256

Jinan (TNA)

Sanya (SYX)

delayed

Claim Refund

08.05.202510:10

Hong Kong Airlines

1134

Lanzhou (LHW)

Beijing (PEK)

delayed

Claim Refund

08.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

08.05.202509:05

Hong Kong Airlines

1339

Haikou (HAK)

Kunming (KMG)

delayed

Claim Refund

07.05.202516:00

Hong Kong Airlines

1326

Urumqi (URC)

Taiyuan (TYN)

delayed

Claim Refund

07.05.202513:10

Hong Kong Airlines

1173

Zhuhai (ZUH)

Taiyuan (TYN)

delayed

Claim Refund

06.05.202517:20

Hong Kong Airlines

1224

Nanjing (NKG)

Lanzhou (LHW)

delayed

Claim Refund

06.05.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

05.05.202521:00

Hong Kong Airlines

1326

Taiyuan (TYN)

Hangzhou (HGH)

delayed

Claim Refund

05.05.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

05.05.202515:35

Hong Kong Airlines

585

Sendai (SDJ)

Hong Kong (HKG)

delayed

Claim Refund

05.05.202512:35

Hong Kong Airlines

1321

Wuhan (WUH)

Changchun (CGQ)

delayed

Claim Refund

05.05.202509:30

Hong Kong Airlines

584

Hong Kong (HKG)

Sendai (SDJ)

delayed

Claim Refund

04.05.202520:15

Hong Kong Airlines

1243

Beijing (PEK)

(HUO)

delayed

Claim Refund

04.05.202519:40

Hong Kong Airlines

1832

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

04.05.202519:05

Hong Kong Airlines

1185

Beijing (PEK)

Hailar (HLD)

delayed

Claim Refund

04.05.202518:10

Hong Kong Airlines

1833

Taipei (TPE)

Hong Kong (HKG)

delayed

Claim Refund

04.05.202517:30

Hong Kong Airlines

619

Tokyo (KIX)

Hong Kong (HKG)

delayed

Claim Refund

04.05.202517:20

Hong Kong Airlines

452

Hong Kong (HKG)

Chongqing (TFU)

delayed

Claim Refund

04.05.202516:40

Hong Kong Airlines

1831

Taipei (TPE)

Hong Kong (HKG)

delayed

Claim Refund

04.05.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

04.05.202515:40

Hong Kong Airlines

749

Hong Kong (HKG)

Chiang Mai (CNX)

delayed

Claim Refund

04.05.202514:30

Hong Kong Airlines

605

Tokyo (NRT)

Hong Kong (HKG)

delayed

Claim Refund

04.05.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

04.05.202501:40

Hong Kong Airlines

3670

Istanbul (IST)

Hong Kong (HKG)

delayed

Claim Refund

03.05.202514:40

Hong Kong Airlines

1141

Haikou (HAK)

Jinan (TNA)

delayed

Claim Refund

02.05.202514:20

Hong Kong Airlines

1707

Haikou (HAK)

Hong Kong (HKG)

cancelled

Claim Refund

02.05.202512:00

Hong Kong Airlines

1227

Lanzhou (LHW)

Hangzhou (HGH)

delayed

Claim Refund

30.04.202522:10

Hong Kong Airlines

1129

Beijing (PEK)

Harbin (HRB)

delayed

Claim Refund

30.04.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

30.04.202514:15

Hong Kong Airlines

1299

Changsha (CSX)

Lanzhou (LHW)

delayed

Claim Refund

30.04.202509:30

Hong Kong Airlines

584

Hong Kong (HKG)

Sendai (SDJ)

delayed

Claim Refund

30.04.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

29.04.202521:45

Hong Kong Airlines

283

Taipei (TPE)

Hong Kong (HKG)

delayed

Claim Refund

29.04.202521:10

Hong Kong Airlines

1174

Zhuhai (ZUH)

Haikou (HAK)

delayed

Claim Refund

29.04.202519:40

Hong Kong Airlines

1832

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

29.04.202518:50

Hong Kong Airlines

282

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

29.04.202518:10

Hong Kong Airlines

1833

Taipei (TPE)

Hong Kong (HKG)

delayed

Claim Refund

29.04.202517:25

Hong Kong Airlines

284

Hong Kong (HKG)

Taipei (TPE)

delayed

Claim Refund

29.04.202517:15

Hong Kong Airlines

1174

Taiyuan (TYN)

Zhuhai (ZUH)

delayed

Claim Refund

29.04.202513:10

Hong Kong Airlines

1193

Haikou (HAK)

Shanghai (XIY)

delayed

Claim Refund

29.04.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund

28.04.202520:25

Hong Kong Airlines

1228

Lanzhou (LHW)

Urumqi (URC)

delayed

Claim Refund

28.04.202519:00

Hong Kong Airlines

1142

Jinan (TNA)

Haikou (HAK)

cancelled

Claim Refund

28.04.202517:35

Hong Kong Airlines

1296

Lanzhou (LHW)

Changsha (CSX)

delayed

Claim Refund

28.04.202517:20

Hong Kong Airlines

1224

Nanjing (NKG)

Lanzhou (LHW)

delayed

Claim Refund

28.04.202516:10

Hong Kong Airlines

1228

Hangzhou (HGH)

Lanzhou (LHW)

delayed

Claim Refund

28.04.202509:30

Hong Kong Airlines

1223

Urumqi (URC)

Lanzhou (LHW)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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