Passengers of Dana Air who have experienced a flight delay or cancellation are legally entitled to compensation. According to EU Regulation 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to get the compensation you have a right to from the airline.

Dana Air Flight Delay or Cancellation Compensation

Before claiming the Dana Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Dana Air Compensation for Flight Delay

In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s important to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.

Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Four hours +	Distance
0	€250	€250	All flights up to 1500 km
0	€400	€400	All flights between 1500 km and 3500 km
0	€400	€400	All intra-EU flights over 3500 km
0	€300	€600	All non-EU flights over 3500 km

Keep in mind you might not be compensated for every flight delay. Dana Air is not obliged to provide compensation when extraordinary circumstances they cannot control arise. This includes bad weather, airport issues, or air traffic controller strikes. In such situations, you will usually not be compensated as it is not the airline’s fault.

Dana Air Compensation for Flight Cancellation

EU 261 states that airlines must inform passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for compensation of €250-600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the length of the delay, according to the table provided below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Dana Air is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.

Are Dana Air Flights Covered By EU 261/2004?

EU Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Dana Air isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Dana Air

If your travel plans have been affected by a flight cancellation or delay with Dana Air, it’s important to be aware that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will strive to secure your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Dana Air goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions happen, Dana Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
Communication: Dana Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
Accommodation: If the delay extends for the night or requires an additional stay, Dana Air arranges hotel accommodation. This also covers transportation between the airport and the hotel.
Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Dana Air cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances successfully.

Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
Rebooking: if you choose to continue your trip, Dana Air will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Dana Air will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Dana Air will assist in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.

Dana Air Compensation for Flight Delays and Cancellations