FlyOne Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Moskalenko
23.08.2024
Updated 05.05.2025

Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the regulation that deals with the rights of air passengers. In particular, this law covers diverse cases, including delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 encompasses regulations regarding the process of compensation, including aid to travelers experiencing issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, according to your circumstances.

Compensation for FlyOne Flight Cancellation

First and foremost, travelers should be aware that the airline is required to notify them about the cancellation of their flight. If the airline informs you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for FlyOne Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:

  • Meals and drinks appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the place of accommodation
  • Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.

In cases, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you will not be charged extra for this upgrade.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, FlyOne is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim FlyOne Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:

  1. Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

30.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

29.05.202519:20

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

28.05.202509:30

Fly One

326

Istanbul (IST)

Chisinau (RMO)

cancelled

Claim Refund

27.05.202523:10

Fly One

712

Dublin (DUB)

Chisinau (RMO)

delayed

Claim Refund

27.05.202521:50

Fly One

581

Chisinau (RMO)

Tbilisi (TBS)

delayed

Claim Refund

27.05.202520:40

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

26.05.202511:00

Fly One

620

Manchester (MAN)

Chisinau (RMO)

cancelled

Claim Refund

26.05.202506:20

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

26.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

25.05.202509:30

Fly One

326

Istanbul (IST)

Chisinau (RMO)

cancelled

Claim Refund

25.05.202506:30

Fly One

5319

Chisinau (RMO)

Antalya (AYT)

delayed

Claim Refund

24.05.202523:10

Fly One

712

Dublin (DUB)

Chisinau (RMO)

delayed

Claim Refund

24.05.202515:30

Fly One

738

Amsterdam (AMS)

Chisinau (RMO)

delayed

Claim Refund

24.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

22.05.202519:20

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

22.05.202506:00

Fly One

153

Chisinau (RMO)

Dubai (DXB)

delayed

Claim Refund

21.05.202522:10

Fly One

618

London (LTN)

Chisinau (RMO)

delayed

Claim Refund

21.05.202515:30

Fly One

738

Amsterdam (AMS)

Chisinau (RMO)

delayed

Claim Refund

20.05.202523:10

Fly One

712

Dublin (DUB)

Chisinau (RMO)

delayed

Claim Refund

20.05.202506:30

Fly One

5319

Chisinau (RMO)

Antalya (AYT)

delayed

Claim Refund

19.05.202522:10

Fly One

618

London (LTN)

Chisinau (RMO)

delayed

Claim Refund

19.05.202512:00

Fly One

233

Chisinau (RMO)

Verona (VRN)

delayed

Claim Refund

19.05.202511:00

Fly One

620

Manchester (MAN)

Chisinau (RMO)

cancelled

Claim Refund

19.05.202509:30

Fly One

326

Istanbul (IST)

Chisinau (RMO)

delayed

Claim Refund

19.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

19.05.202506:20

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

17.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

17.05.202506:20

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

16.05.202516:20

Fly One

902

Paris (CDG)

Chisinau (RMO)

delayed

Claim Refund

16.05.202503:10

Fly One

534

Chisinau (RMO)

Yerevan (EVN)

delayed

Claim Refund

16.05.202503:10

Fly One

9534

Chisinau (RMO)

Yerevan (EVN)

delayed

Claim Refund

16.05.202500:35

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

15.05.202519:20

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

15.05.202513:00

Fly One

154

Dubai (DXB)

Chisinau (RMO)

delayed

Claim Refund

15.05.202506:00

Fly One

153

Chisinau (RMO)

Dubai (DXB)

delayed

Claim Refund

15.05.202503:05

Fly One

5312

Antalya (AYT)

Chisinau (RMO)

delayed

Claim Refund

14.05.202522:10

Fly One

618

London (LTN)

Chisinau (RMO)

delayed

Claim Refund

13.05.202520:40

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

12.05.202511:00

Fly One

620

Manchester (MAN)

Chisinau (RMO)

cancelled

Claim Refund

12.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

12.05.202506:20

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

12.05.202503:05

Fly One

5312

Antalya (AYT)

Chisinau (RMO)

delayed

Claim Refund

11.05.202518:50

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

11.05.202515:10

Fly One

509

Chisinau (RMO)

Tel Aviv Yafo (TLV)

delayed

Claim Refund

11.05.202508:30

Fly One

608

Bremen (BRE)

Chisinau (RMO)

delayed

Claim Refund

11.05.202506:00

Fly One

607

Chisinau (RMO)

Bremen (BRE)

delayed

Claim Refund

10.05.202523:10

Fly One

712

Dublin (DUB)

Chisinau (RMO)

delayed

Claim Refund

10.05.202522:10

Fly One

618

London (LTN)

Chisinau (RMO)

delayed

Claim Refund

10.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

09.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

09.05.202506:20

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

09.05.202502:25

Fly One

582

Tbilisi (TBS)

Chisinau (RMO)

delayed

Claim Refund

08.05.202518:30

Fly One

509

Chisinau (RMO)

Tel Aviv Yafo (TLV)

delayed

Claim Refund

08.05.202509:30

Fly One

5320

Antalya (AYT)

Chisinau (RMO)

delayed

Claim Refund

07.05.202502:25

Fly One

582

Tbilisi (TBS)

Chisinau (RMO)

delayed

Claim Refund

06.05.202523:00

Fly One

323

Yerevan (EVN)

Moscow (VKO)

delayed

Claim Refund

06.05.202523:00

Fly One

9323

Yerevan (EVN)

Moscow (VKO)

delayed

Claim Refund

05.05.202506:20

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

05.05.202506:20

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

04.05.202518:50

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

04.05.202516:05

Fly One

9545

Yerevan (EVN)

Brussels (BRU)

delayed

Claim Refund

01.05.202513:00

Fly One

154

Dubai (DXB)

Chisinau (RMO)

delayed

Claim Refund

01.05.202506:00

Fly One

607

Chisinau (RMO)

Bremen (BRE)

delayed

Claim Refund

30.04.202523:20

Fly One

904

Nice (NCE)

Chisinau (RMO)

cancelled

Claim Refund

30.04.202502:25

Fly One

582

Tbilisi (TBS)

Chisinau (RMO)

delayed

Claim Refund

29.04.202523:10

Fly One

712

Dublin (DUB)

Chisinau (RMO)

delayed

Claim Refund

29.04.202518:30

Fly One

510

Tel Aviv Yafo (TLV)

Chisinau (RMO)

delayed

Claim Refund

28.04.202507:30

Fly One

533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

28.04.202507:30

Fly One

9533

Yerevan (EVN)

Chisinau (RMO)

delayed

Claim Refund

27.04.202523:10

Fly One

712

Dublin (DUB)

Chisinau (RMO)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

Claim your compensation now

Check your claim now, quickly and for free. We enforce your rights for you!