Passengers of Envoy Air who have experienced a delayed or cancelled flight are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you need to take to receive the compensation you are entitled to from the airline. Envoy Air Flight Delay or Cancellation Compensation Before claiming the Envoy Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. Envoy Air Compensation for Flight Delay In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s important to note, that this delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you land at your final destination. Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Be aware you might not be compensated for every flight delay. Envoy Air isn’t required to compensate passengers when extraordinary circumstances they cannot control arise. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be given compensation as it is not the airline’s fault. Envoy Air Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines have to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for compensation of €250-600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two factors: the distance of the flight and the length of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Envoy Air isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike. Are Envoy Air Flights Covered By EU 261/2004? European Union Regulation 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Envoy Air isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Envoy Air If your travel plans have been affected by a flight cancellation or delay with Envoy Air, it’s important to be aware that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will do our best to obtain your rightful compensation. You only pay us if we win your case. These steps will help you file your claim quickly and improve your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Envoy Air goes the additional mile to help passengers during travel interruptions by offering services that complement flight compensation. Right to Care When flight disruptions occur, Envoy Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Envoy Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Envoy Air arranges hotel accommodation. This also covers transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Envoy Air cancels a flight, passengers can choose to get a full refund or rebook on another flight. This flexibility is essential for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Envoy Air will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Envoy Air will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Envoy Air shall help in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.