Passengers of Cape Air who have faced a flight cancellation or delay have a legal right to compensation. According to EU 261, airlines must compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you need to take to obtain the compensation you deserve from the airline.

Cape Air Flight Delay or Cancellation Compensation

Before claiming the Cape Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Cape Air Compensation for Flight Delay

In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.

Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the distance of your flight:

Less than 3 hours	Between 3-4 hours	Four hours +	Distance
0	€250	€250	All flights up to 1500 km
0	€400	€400	All flights between 1500 km and 3500 km
0	€400	€400	All intra-EU flights over 3500 km
0	€300	€600	All non-EU flights over 3500 km

Be aware you might not be compensated for every flight delay. Cape Air is not obliged to provide compensation when extraordinary circumstances they cannot control occur. This covers bad weather, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.

Cape Air Compensation for Flight Cancellation

EU 261 states that airlines have to notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for compensation of €250-600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the length of the delay, according to the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Cape Air is not obliged to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are Cape Air Flights Covered By EU 261/2004?

EU 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Cape Air is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Cape Air

If your travel plans have been affected by a flight delay or cancellation with Cape Air, it’s important to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will strive to get you your compensation. You are only charged if we win your case.

These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re entitled to. You may have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Cape Air goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Cape Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:

Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
Communication: Cape Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
Accommodation: If the delay extends for the night or requires an additional stay, Cape Air arranges hotel accommodation. This also covers transportation between the airport and the hotel.
Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for immediate assistance.

Rebooking and Refunds

When Cape Air cancels a flight, passengers can choose to get a full refund or rebook on another flight. This option is essential for minimizing travel interruptions and helping passengers to manage unforeseen circumstances effectively.

Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
Rebooking: if you choose to continue your trip, Cape Air will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Cape Air shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Cape Air will assist in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Cape Air Compensation for Flight Delays and Cancellations