Passengers of Frontier Airlines who have experienced a flight cancellation or delay have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you should follow to get the compensation you deserve from the airline. Frontier Airlines Flight Delay or Cancellation Compensation Before claiming the Frontier Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Frontier Airlines Compensation for Flight Delay In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note, that this delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport. Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Keep in mind you may not always receive compensation for every flight delay. Frontier Airlines isn’t required to compensate passengers when extraordinary circumstances they cannot control happen. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be given compensation as it is not the airline’s fault. Frontier Airlines Compensation for Flight Cancellation EU 261 states that airlines have to inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for compensation of €250-600 per passenger, according to the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the duration of the delay, in line with the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Frontier Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Frontier Airlines Flights Covered By EU 261/2004? EU Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, Frontier Airlines is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Frontier Airlines If your travel plans have been affected by a flight cancellation or delay with Frontier Airlines, it’s important to be aware that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will strive to get you your compensation. You only incur a fee if we win your case. These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Frontier Airlines goes the extra mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Frontier Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Frontier Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Frontier Airlines provides hotel accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for instant assistance. Rebooking and Refunds When Frontier Airlines cancels a flight, passengers can choose to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Frontier Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Frontier Airlines shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Frontier Airlines will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.