Dealing with flight issues can be really frustrating. However, the positive thing is that the European Union has laws to support travelers when things go wrong. If you’re taking a plane in the EU, it’s wise to be aware of these protections. They can help you out if your flight is disrupted.
Knowing what you’re entitled to can make managing travel issues much easier. While it won’t speed up your journey, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline representatives about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Edelweiss Air Flight Delay Compensation
Travel setbacks from Edelweiss Air can be very frustrating. However there’s some good news: if you’re stuck waiting for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you land, not when you depart. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A brief trip won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Edelweiss Air Flight Cancellation Compensation
Europe has laws to protect you in case of flight cancellation. Here’s what you need to know:
In the event of a flight cancellation within two weeks of your planned travel date, you may be entitled to compensation of up to €600. However, there’s a condition – the airline doesn’t have to pay if they offer you an alternative flight that aligns closely with your original schedule.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take another flight from the airline, you’re still eligible for compensation. The key factor is when you reach your final destination.
The amount you could receive is based on two factors:
- How far you’re flying
- The delay in your arrival
So, even if the new flight doesn’t get there on time, you may still receive some compensation.
Look at the following table to understand better:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Edelweiss Air
It’s essential to be aware of how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will strive to get you your compensation. You only pay us if we win your case.
Remember that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed due to operational issues or technical issues, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you qualify for compensation.
Which Edelweiss Air Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to all flights departing from an airport in an EU member state and to all flights arriving at an airport in an EU member state if the flight is operated by an EU airline.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline to, within, or from Europe, you likely have these rights. It’s good to understand these laws – they’re in place to assist you if problems occur with your flight. They make sure you’re not stranded when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Edelweiss Air isn’t necessarily responsible when flights are delayed or cancelled. Occasionally, events occur that the airline is powerless against, like extreme weather or unexpected problems.
For example, if there’s an abrupt major weather event, an emergency at the airport, or air traffic controllers go on strike, Edelweiss Air isn’t responsible. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you are unlikely to get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties arise.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
---|---|---|---|---|
30.03.202517:15 | Edelweiss Air 135 | Hurghada (HRG) Zurich (ZRH) | delayed | Refunds |
30.03.202511:55 | Edelweiss Air 134 | Zurich (ZRH) Hurghada (HRG) | delayed | Refunds |
24.03.202510:05 | Edelweiss Air 102 | Zurich (ZRH) Boa Vista (BVC) | delayed | Refunds |
21.03.202512:15 | Edelweiss Air 384 | Zurich (ZRH) Lamezia Terme (SUF) | delayed | Refunds |
21.03.202511:50 | Edelweiss Air 324 | Zurich (ZRH) Kalamata (KLX) | delayed | Refunds |
17.03.202510:05 | Edelweiss Air 102 | Zurich (ZRH) Boa Vista (BVC) | delayed | Refunds |
17.03.202508:00 | Edelweiss Air 227 | Bilbao (BIO) Zurich (ZRH) | delayed | Refunds |
09.03.202521:20 | Edelweiss Air 5 | Tampa (TPA) Zurich (ZRH) | delayed | Refunds |
03.03.202510:30 | Edelweiss Air 144 | Zurich (ZRH) Luxor (LXR) | delayed | Refunds |
03.03.202510:20 | Edelweiss Air 310 | Zurich (ZRH) Kittila (KTT) | delayed | Refunds |
03.03.202510:15 | Edelweiss Air 318 | Zurich (ZRH) Tromso (TOS) | delayed | Refunds |
03.03.202509:40 | Edelweiss Air 312 | Zurich (ZRH) Rovaniemi (RVN) | delayed | Refunds |
03.03.202509:35 | Edelweiss Air 130 | Zurich (ZRH) Hurghada (HRG) | delayed | Refunds |
03.03.202509:10 | Edelweiss Air 38 | Zurich (ZRH) San Jose (SJO) | delayed | Refunds |
03.03.202506:45 | Edelweiss Air 402 | Zurich (ZRH) Pristina (PRN) | delayed | Refunds |
26.02.202516:00 | Edelweiss Air 131 | Hurghada (HRG) Zurich (ZRH) | delayed | Refunds |
26.02.202515:35 | Edelweiss Air 371 | Larnaca (LCA) Zurich (ZRH) | delayed | Refunds |
26.02.202515:15 | Edelweiss Air 449 | Split (SPU) Zurich (ZRH) | delayed | Refunds |
26.02.202514:15 | Edelweiss Air 301 | Reykjavik (KEF) Zurich (ZRH) | delayed | Refunds |
26.02.202513:50 | Edelweiss Air 215 | Canary (TFS) Zurich (ZRH) | delayed | Refunds |
26.02.202512:10 | Edelweiss Air 289 | Faro (FAO) Zurich (ZRH) | delayed | Refunds |
25.02.202519:55 | Edelweiss Air 25 | Cancun (CUN) Zurich (ZRH) | delayed | Refunds |