Handling flight issues can be very annoying. However, the good news is that the European Union has regulations to help travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to be aware of these regulations. They can come in handy if your flight gets messed up.
These protections are known as air passenger rights, which are legal entitlements under EU law that safeguard travelers in cases of flight cancellations, delays, and overbookings.
Knowing what you’re entitled to can make dealing with travel complications less stressful. While it won’t speed up your journey, it can make you more relaxed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks;
- A hotel room if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund;
- A different flight option;
- Compensation to make up for the trouble.
Don’t forget to inquire with airline workers about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Smartwings Flight Delay Compensation
Flight delays from Smartwings can be really annoying. However there’s a silver lining: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What is important is when you land, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A brief trip won’t get you as much money as a long one, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Smartwings delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Smartwings Flight Cancellation Compensation
Europe has regulations to assist you if your flight is cancelled. Here’s the important information:
If your flight gets cancelled within two weeks of you’re supposed to leave, you could be eligible for compensation up to €600. But there’s a catch – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you’re still eligible for compensation. The most important thing is your arrival time at your destination.
How much money you might get is determined by a couple of points:
- How far you’re flying
- The delay in your arrival
So, even if you arrive later than planned, you could still be eligible for compensation.
Refer to the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Smartwings
It’s crucial to be aware of how to request the compensation you’re eligible for under EU Regulation 261/2004. Here’s how to do it:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case.
Keep in mind that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed because of operational issues or technical issues, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you are entitled to compensation.
Which Smartwings Flights are Covered by EU261?
The EU’s air passenger protection laws have a wide-ranging scope. They apply to any flight taking off from an airport within an EU country and every flight landing at an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline within, to, or from Europe, you probably have these rights. It’s important to know about these laws – they’re there to help you if something goes wrong with your flight. They make sure you’re not left on your own when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Smartwings isn’t always at fault when flights are delayed or cancelled. Sometimes, situations arise that the airline can’t control, like extreme weather or unforeseen issues.
For example, if there’s unexpected severe weather, an airport emergency, or air traffic controllers go on strike, Smartwings is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these situations occur, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues come up. However, Smartwings must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.11.202517:55 | SmartWings 876 | Hyderabad (HYD) Patna (PAT) | Delayed | Claim Refund |
07.11.202513:00 | SmartWings 4391 | Yerevan (EVN) Ostrava (OSR) | Delayed | Claim Refund |
06.11.202515:00 | SmartWings 875 | Patna (PAT) Hyderabad (HYD) | Delayed | Claim Refund |
06.11.202514:30 | SmartWings 1175 | Porto (OPO) Prague (PRG) | Delayed | Claim Refund |
05.11.202523:40 | SmartWings 293 | Ahmedabad (AMD) Mumbai (BOM) | Delayed | Claim Refund |
05.11.202517:55 | SmartWings 876 | Hyderabad (HYD) Patna (PAT) | Delayed | Claim Refund |
05.11.202511:45 | SmartWings 1028 | Prague (PRG) Toulouse (TLS) | Delayed | Claim Refund |
05.11.202509:00 | SmartWings 4390 | Ostrava (OSR) Yerevan (EVN) | Delayed | Claim Refund |
03.11.202520:40 | SmartWings 1153 | Malaga (AGP) Prague (PRG) | Delayed | Claim Refund |
03.11.202517:55 | SmartWings 876 | Hyderabad (HYD) Patna (PAT) | Delayed | Claim Refund |
03.11.202516:30 | SmartWings 1152 | Prague (PRG) Malaga (AGP) | Delayed | Claim Refund |
03.11.202510:20 | SmartWings | Brno (BRQ) Kos (KGS) | Delayed | Claim Refund |
03.11.202509:55 | SmartWings 883 | Tel Aviv Yafo (TLV) Batumi (BUS) | Delayed | Claim Refund |
02.11.202517:15 | SmartWings 582 | Larnaca (LCA) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
02.11.202517:05 | SmartWings 1213 | Canary (TFS) Prague (PRG) | Delayed | Claim Refund |
02.11.202515:10 | SmartWings | Berlin (BER) Munich (MUC) | Delayed | Claim Refund |
02.11.202512:20 | SmartWings 1346 | Ostrava (OSR) Marsa Alam (RMF) | Delayed | Claim Refund |
01.11.202516:55 | SmartWings 6637 | Muscat (MCT) Bratislava (BTS) | Delayed | Claim Refund |
01.11.202516:45 | SmartWings 2699 | Antalya (AYT) Pardubice (PED) | Delayed | Claim Refund |
01.11.202514:30 | SmartWings | Hamburg (HAM) Munich (MUC) | Delayed | Claim Refund |
01.11.202514:30 | SmartWings 3679 | Hamburg (HAM) Canary (TFS) | Delayed | Claim Refund |
01.11.202511:40 | SmartWings 874 | Ahmedabad (AMD) Patna (PAT) | Cancelled | Claim Refund |
01.11.202506:30 | SmartWings 2573 | Marsa Alam (RMF) Prague (PRG) | Delayed | Claim Refund |
01.11.202506:00 | SmartWings 1154 | Prague (PRG) Malaga (AGP) | Delayed | Claim Refund |
01.11.202501:10 | SmartWings 1222 | Prague (PRG) Marsa Alam (RMF) | Delayed | Claim Refund |
01.11.202500:00 | SmartWings 4001 | Prague (PRG) Abuja (ABV) | Delayed | Claim Refund |
31.10.202521:20 | SmartWings 1165 | Palma Mallorca (PMI) Prague (PRG) | Delayed | Claim Refund |
31.10.202521:10 | SmartWings 8011 | Barcelona (BCN) Prague (PRG) | Delayed | Claim Refund |
31.10.202520:40 | SmartWings 1153 | Malaga (AGP) Prague (PRG) | Delayed | Claim Refund |
31.10.202517:25 | SmartWings | Prague (PRG) Oslo (OSL) | Delayed | Claim Refund |
31.10.202512:10 | SmartWings 1170 | Prague (PRG) Funchal (FNC) | Delayed | Claim Refund |
31.10.202509:30 | SmartWings 1103 | Heraklion (HER) Prague (PRG) | Delayed | Claim Refund |
31.10.202505:15 | SmartWings 1102 | Brno (BRQ) Heraklion (HER) | Delayed | Claim Refund |
31.10.202501:10 | SmartWings 1222 | Prague (PRG) Marsa Alam (RMF) | Delayed | Claim Refund |
31.10.202500:30 | SmartWings 2528 | Prague (PRG) Marsa Alam (RMF) | Delayed | Claim Refund |
30.10.202511:35 | SmartWings | Zurich (ZRH) Palma Mallorca (PMI) | Delayed | Claim Refund |
30.10.202511:25 | SmartWings 1174 | Prague (PRG) Porto (OPO) | Delayed | Claim Refund |
30.10.202509:30 | SmartWings 583 | Tel Aviv Yafo (TLV) Larnaca (LCA) | Delayed | Claim Refund |
30.10.202501:10 | SmartWings 1222 | Prague (PRG) Marsa Alam (RMF) | Delayed | Claim Refund |
29.10.202514:35 | SmartWings 1029 | Toulouse (TLS) Prague (PRG) | Delayed | Claim Refund |
29.10.202514:30 | SmartWings 4513 | Hamburg (HAM) Puerto del Rosario (FUE) | Delayed | Claim Refund |
29.10.202511:45 | SmartWings 1028 | Prague (PRG) Toulouse (TLS) | Delayed | Claim Refund |
29.10.202506:55 | SmartWings 1341 | Hurghada (HRG) Ostrava (OSR) | Delayed | Claim Refund |
28.10.202508:00 | SmartWings | Johannesburg (JNB) Cape Town (CPT) | Delayed | Claim Refund |
28.10.202508:00 | SmartWings 151 | Johannesburg (JNB) Cape Town (CPT) | Delayed | Claim Refund |
27.10.202516:30 | SmartWings 1152 | Prague (PRG) Malaga (AGP) | Delayed | Claim Refund |
26.10.202517:45 | SmartWings 1011 | Bucharest (OTP) Prague (PRG) | Delayed | Claim Refund |
26.10.202514:00 | SmartWings 1010 | Prague (PRG) Bucharest (OTP) | Delayed | Claim Refund |
26.10.202512:40 | SmartWings 4421 | Gudja (MLA) Stuttgart (STR) | Delayed | Claim Refund |
26.10.202510:00 | SmartWings | Reykjavik (KEF) Innsbruck (INN) | Delayed | Claim Refund |
26.10.202508:45 | SmartWings | Warsaw (WAW) Gudja (MLA) | Delayed | Claim Refund |
26.10.202508:40 | SmartWings | Katowice (KTW) Gudja (MLA) | Delayed | Claim Refund |
26.10.202508:30 | SmartWings 4321 | Gudja (MLA) Frankfurt (FRA) | Delayed | Claim Refund |
26.10.202508:15 | SmartWings 885 | Tel Aviv Yafo (TLV) Batumi (BUS) | Delayed | Claim Refund |
26.10.202507:45 | SmartWings | Warsaw (WAW) Gudja (MLA) | Delayed | Claim Refund |
25.10.202523:20 | SmartWings | Prague (PRG) Brno (BRQ) | Delayed | Claim Refund |
25.10.202520:45 | SmartWings 7112 | Warsaw (WAW) Marsa Alam (RMF) | Delayed | Claim Refund |
25.10.202517:00 | SmartWings 2380 | Heraklion (HER) Dusseldorf (DUS) | Delayed | Claim Refund |
25.10.202516:45 | SmartWings 2699 | Antalya (AYT) Pardubice (PED) | Delayed | Claim Refund |
25.10.202516:10 | SmartWings 2346 | Rhodes (RHO) Dusseldorf (DUS) | Delayed | Claim Refund |
25.10.202512:05 | SmartWings 2389 | Stuttgart (STR) Heraklion (HER) | Delayed | Claim Refund |
24.10.202523:45 | SmartWings 1286 | Prague (PRG) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
24.10.202520:55 | SmartWings 4315 | Rijeka (RJK) Prague (PRG) | Delayed | Claim Refund |
24.10.202519:10 | SmartWings | Varna (VAR) Rijeka (RJK) | Delayed | Claim Refund |
09.10.202521:30 | SmartWings 7540 | Warsaw (WAW) Djerba (DJE) | Delayed | Claim Refund |
09.10.202518:30 | SmartWings | Geneva (GVA) Budapest (BUD) | Delayed | Claim Refund |
09.10.202513:30 | SmartWings 780 | Budapest (BUD) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
09.10.202513:00 | SmartWings 4306 | Oslo (OSL) Prague (PRG) | Delayed | Claim Refund |
09.10.202507:30 | SmartWings 4371 | Frankfurt (FRA) Rhodes (RHO) | Delayed | Claim Refund |
09.10.202503:05 | SmartWings 7141 | Mersa Matruh (MUH) Warsaw (WAW) | Delayed | Claim Refund |
08.10.202518:00 | SmartWings 676 | Cologne (CGN) Heraklion (HER) | Delayed | Claim Refund |
08.10.202511:15 | SmartWings 2266 | Prague (PRG) Heraklion (HER) | Delayed | Claim Refund |
08.10.202508:55 | SmartWings | Pisa (PSA) Montpellier (MPL) | Delayed | Claim Refund |
07.10.202522:00 | SmartWings 348 | Rome (FCO) Tel Aviv Yafo (TLV) | Delayed | Claim Refund |
07.10.202519:00 | SmartWings 4316 | Canary (TFS) Sofia (SOF) | Delayed | Claim Refund |
07.10.202517:20 | SmartWings 5430 | Budapest (BUD) Monastir (MIR) | Delayed | Claim Refund |
07.10.202515:25 | SmartWings 4346 | Bergen (BGO) Dubai (DWC) | Delayed | Claim Refund |
07.10.202513:30 | SmartWings 7442 | Warsaw (WAW) Kos (KGS) | Delayed | Claim Refund |
07.10.202513:30 | SmartWings 6627 | Doha (DOH) Bratislava (BTS) | Delayed | Claim Refund |
07.10.202510:05 | SmartWings 658 | Cologne (CGN) Kos (KGS) | Delayed | Claim Refund |
07.10.202504:45 | SmartWings 1190 | Prague (PRG) Antalya (AYT) | Delayed | Claim Refund |
06.10.202522:20 | SmartWings 8003 | Palma Mallorca (PMI) Prague (PRG) | Delayed | Claim Refund |
06.10.202522:05 | SmartWings 1055 | Manises (VLC) Prague (PRG) | Delayed | Claim Refund |
06.10.202521:20 | SmartWings 1165 | Palma Mallorca (PMI) Prague (PRG) | Delayed | Claim Refund |
06.10.202518:50 | SmartWings 8121 | Malaga (AGP) Prague (PRG) | Delayed | Claim Refund |
06.10.202515:25 | SmartWings 7604 | Warsaw (WAW) Sal (SID) | Delayed | Claim Refund |
05.10.202518:25 | SmartWings 2343 | Frankfurt (FRA) Rhodes (RHO) | Delayed | Claim Refund |
05.10.202518:20 | SmartWings 1112 | Prague (PRG) Rhodes (RHO) | Delayed | Claim Refund |
05.10.202517:15 | SmartWings 6085 | Hurghada (HRG) Bratislava (BTS) | Delayed | Claim Refund |
05.10.202515:10 | SmartWings 1513 | Rhodes (RHO) Bratislava (BTS) | Delayed | Claim Refund |
05.10.202514:55 | SmartWings 4341 | Tel Aviv Yafo (TLV) Budapest (BUD) | Delayed | Claim Refund |
05.10.202511:30 | SmartWings 2278 | Brno (BRQ) Heraklion (HER) | Delayed | Claim Refund |
05.10.202511:25 | SmartWings 7289 | Milas (BJV) Poznan (POZ) | Delayed | Claim Refund |
05.10.202510:05 | SmartWings 2375 | Leipzig-Halle (LEJ) Heraklion (HER) | Delayed | Claim Refund |
05.10.202508:20 | SmartWings 7202 | Warsaw (WAW) Milas (BJV) | Delayed | Claim Refund |
05.10.202508:20 | SmartWings 2248 | Prague (PRG) Heraklion (HER) | Delayed | Claim Refund |
05.10.202506:50 | SmartWings 7266 | Warsaw (WAW) Milas (BJV) | Delayed | Claim Refund |
05.10.202506:10 | SmartWings 5299 | Hurghada (HRG) Budapest (BUD) | Delayed | Claim Refund |
05.10.202504:40 | SmartWings | Budapest (BUD) Paris (CDG) | Delayed | Claim Refund |
04.10.202521:35 | SmartWings 5443 | Djerba (DJE) Budapest (BUD) | Delayed | Claim Refund |
