Conviasa Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the regulation that covers the rights of air passengers. In particular, this law covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the situation occurs because of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 encompasses rules concerning the process of compensation, including aid for passengers experiencing flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per person. This sum varies, based on your specific case.

Compensation for Conviasa Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the flight cancellation. If the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Conviasa Flight Delay

When a flight is delayed for three or more hours, the airline is obligated to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or an alternative flight to the final destination.

Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes standard rules on assistance and compensation to passengers in the event of denied boarding, flight cancellations, or long delays.

The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

• Meals and beverages appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the hotel
• Emails or faxes and two free phone calls

Upgrading and Downgrading

When a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Moreover, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Conviasa is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Conviasa Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:

1. Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will make every effort to get you your compensation. You only pay us if we win your case.

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