Dealing with flight disruptions can be very annoying. However, the bright side is that the European Union has laws to help travelers when things go wrong. If you’re traveling by air in the EU, it’s wise to be aware of these regulations. They can be useful if your flight is disrupted.
Understanding your rights can make managing travel issues a lot simpler. While it won’t get you to your destination quicker, it can reduce your anxiety when things get disrupted.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Remember to inquire with airline workers about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Canaryfly Flight Delay Compensation
Flight delays from Canaryfly can be really annoying. However there’s a bright side: if you’re stuck waiting for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What matters is when you arrive, not when you leave. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A short flight won’t yield as much as a long one, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Canaryfly Flight Cancellation Compensation
Europe has regulations to help you if your flight gets cancelled. Here’s the important information:
If your flight is cancelled less than two weeks before you’re supposed to leave, you might get compensation up to €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you can still get compensation. What matters most is your arrival time at your destination.
The amount you could receive depends on two factors:
- The length of your flight
- How late you arrive
So, even if the alternative flight is delayed, you might still get some compensation.
Look at the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Canaryfly
It’s important to be aware of how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will make every effort to get you your compensation. You only pay us if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational reasons or technical issues, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you qualify for compensation.
Which Canaryfly Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They cover any flight taking off from an airport within an EU country and any flight coming into an airport in an EU member state provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, within, or from Europe, you most likely have these rights. It’s important to understand these regulations – they’re in place to help you if issues arise with your flight. They ensure you’re not abandoned when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Canaryfly is not always at fault when flights are delayed or cancelled. Occasionally, situations arise that the airline has no control over, like severe weather conditions or unexpected problems.
For example, if there’s an abrupt major weather event, an emergency at the airport, or air traffic controllers go on strike, Canaryfly is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up.