Volotea Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Handling flight issues can be very annoying. However, the good news is that the European Union has laws to support travelers when things go wrong. If you’re flying in the EU, it’s wise to understand these regulations. They can help you out if your flight gets messed up.

Knowing what you’re entitled to can make handling travel issues a lot simpler. While it won’t make your flight go any faster, it can reduce your anxiety when things go wrong.

Passenger Rights under EU Regulation 261/2004

EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines assist their passengers when things go wrong.

When flights are delayed or cancelled, airlines must offer you:

  • Meals and beverages
  • A hotel room if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:

  • A refund
  • An alternative flight
  • Compensation to make up for the inconvenience

Remember to inquire with airline staff about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.

Volotea Flight Delay Compensation

Travel setbacks from Volotea can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you reach your destination, not when you take off. So pay attention to your arrival time if you want to seek compensation.

The amount you receive depends on your flight distance. A short flight won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.

Curious about exactly how much you could get? Check out the table below to see what compensation you could receive:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Volotea Flight Cancellation Compensation

The European Union has regulations to assist you in case of flight cancellation. Here’s the important information:

If your flight gets cancelled less than two weeks before your scheduled departure, you could be eligible for compensation up to €600. But keep in mind – the airline doesn’t have to pay if they can get you on another flight that aligns closely with your original schedule.

The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you agree to take an alternative flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.

Your potential compensation depends on two things:

  1. The distance of your flight
  2. How late you arrive

As a result, even if you arrive later than planned, you might still get some compensation.

Look at the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to compensation.

How to Claim Compensation from Volotea

It’s important to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:

  • Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to obtain your rightful compensation. You only pay us if we win your case.

Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational reasons or mechanical problems, if it was not caused by extraordinary circumstances such as severe weather or air traffic control decisions, you are entitled to compensation.

Which Volotea Flights are Covered by EU261?

The EU’s air passenger protection laws have a wide-ranging scope. They cover every flight leaving an airport in an EU member state and to all flights arriving at an airport within an EU country provided the airline is based in the EU.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also apply to airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, within, or from Europe, you likely have these rights. It’s helpful to understand these regulations – they’re there to help you if something goes wrong with your flight. They guarantee you’re not stranded when your trip arrangements go awry.

When You Are Not Entitled to Compensation

Volotea isn’t always at fault when flights are delayed or cancelled. Occasionally, events occur that the airline has no control over, like really bad weather or unforeseen issues.

For example, if there’s a sudden storm, an emergency at the airport, or air traffic controllers go on strike, Volotea is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.

When these situations occur, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues arise.

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