Handling flight problems can be quite upsetting. However, the bright side is that the European Union has laws to help travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s smart to understand these protections. They can be useful if your flight is disrupted.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight cancellations, delays, and overbookings.
Understanding your rights can make managing travel problems much easier. While it won’t make your flight go any faster, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws ensure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks;
- A hotel room if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund;
- An alternative flight;
- Compensation to make up for the trouble.
Don’t forget to ask airline staff about these entitlements if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Air Nostrum Flight Delay Compensation
Delays with flights from Air Nostrum can be really annoying. However there’s a silver lining: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could be eligible for up to €600 per person. What matters is when you reach your destination, not when you take off. So keep an eye on your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Air Nostrum delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Air Nostrum Flight Cancellation Compensation
The European Union has laws to help you if your flight gets cancelled. Here’s what you should know:
If your flight gets cancelled less than two weeks before your planned travel date, you may be entitled to compensation of up to €600. But keep in mind – the airline can avoid paying if they offer you an alternative flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you’re still eligible for compensation. What matters most is your arrival time at your destination.
How much money you might get depends on two things:
- The distance of your flight
- The time difference between the scheduled and actual arrival
So, even if the new flight doesn’t get there on time, you may still receive some compensation.
Refer to the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Air Nostrum
It’s important to know how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Complete our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to secure your compensation. You only pay us if we win your case.
Don’t forget that you have the right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed as a result of operational issues or technical difficulties, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you have a right to compensation.
Which Air Nostrum Flights are Covered by EU261?
The EU’s air passenger protection laws are comprehensive in scope. They cover any flight taking off from an airport in an EU member state and any flight coming into an airport within an EU country provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline within, to, or from Europe, you most likely have these rights. It’s helpful to be aware of these regulations – they’re there to assist you if problems occur with your flight. They ensure you’re not stranded when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Air Nostrum is not always responsible when flights are delayed or cancelled. At times, things happen that the airline can’t control, like extreme weather or unforeseen issues.
For example, if there’s a sudden storm, an urgent situation at the airport, or an air traffic control strike, Air Nostrum isn’t responsible. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties arise. However, Air Nostrum must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
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