Handling flight issues can be really frustrating. However, the bright side is that the European Union has regulations to support travelers when things don’t go as planned. If you’re flying in the EU, it’s wise to be aware of these protections. They can help you out if your flight is disrupted.
Understanding your rights can make dealing with travel problems much easier. While it won’t get you to your destination quicker, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s assistance available in the case of a flight disruption. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline representatives about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Binter Canarias Flight Delay Compensation
Delays with flights from Binter Canarias can be very frustrating. However there’s some good news: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could receive up to €600 per person. What matters is when you reach your destination, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A short flight won’t be compensated as highly as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Binter Canarias Flight Cancellation Compensation
The EU has regulations to protect you in case of flight cancellation. Here’s the important information:
In the event of a flight cancellation less than two weeks before you’re supposed to leave, you might get compensation of up to €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you can still receive compensation. What matters most is when you reach your final destination.
The amount you could receive depends on two things:
- The length of your flight
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Check out the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Binter Canarias
It’s important to know how to claim the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You only pay us if we win your case.
Remember that you have the right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational issues or mechanical problems, if it was not caused by extraordinary circumstances including adverse weather conditions or air traffic control decisions, you are entitled to compensation.
Which Binter Canarias Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They apply to any flight taking off from a European Union member state airport and any flight coming into a European Union member state airport when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s helpful to know about these laws – they exist to support you if problems occur with your flight. They ensure you’re not left on your own when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Binter Canarias is not always at fault when flights are delayed or cancelled. Sometimes, events occur that the airline has no control over, like severe weather conditions or unexpected problems.
For example, if there’s a sudden storm, an airport emergency, or an air traffic control strike, Binter Canarias cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these things happen, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues arise.