Dealing with flight problems can be quite upsetting. However, the good news is that the European Union has regulations to support travelers when things get messed up. If you’re taking a plane in the EU, it’s a good idea to be aware of these protections. They can be useful if your flight goes off course.
These protections are known as air passenger rights, which are legal entitlements under EU law that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Being aware of your options can make handling travel complications a lot simpler. While it won’t make your flight go any faster, it can make you more relaxed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get support. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages;
- A hotel room if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also receive:
- A refund;
- An alternative flight;
- Compensation to make up for the trouble.
Remember to ask airline representatives about these entitlements if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
LEVEL Flight Delay Compensation
Flight delays from LEVEL can be really annoying. However there’s a silver lining: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What is important is when you arrive, not when you take off. So keep an eye on your arrival time if you want to seek flight delay compensation.
Your compensation depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for LEVEL delay compensation, simply enter your flight details into the our claim checker to verify your rights.
LEVEL Flight Cancellation Compensation
The European Union has laws to assist you if your flight is cancelled. Here’s the important information:
If your flight is cancelled within two weeks of you’re supposed to leave, you might get compensation of up to €600. However, there’s a condition – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule.
The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you’re still eligible for compensation. The key factor is when you reach your final destination.
The amount you could receive is determined by two things:
- The distance of your flight
- The time difference between the scheduled and actual arrival
Therefore, even if the new flight doesn’t get there on time, you may still receive some compensation.
Refer to the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from LEVEL
It’s crucial to know how to request the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to secure your compensation. You only pay us if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational reasons or mechanical problems, if it was not caused by extraordinary circumstances including inclement weather or air traffic control decisions, you are entitled to compensation.
Which LEVEL Flights are Covered by EU261?
The air passenger protection regulations of the European Union are far-reaching. They apply to all flights departing from a European Union member state airport and to all flights arriving at a European Union member state airport when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, from, or within Europe, you likely have these rights. It’s important to know about these regulations – they’re there to assist you if issues arise with your flight. They make sure you’re not left on your own when your travel plans don’t work out.
When You Are Not Entitled to Compensation
LEVEL is not always responsible when flights are delayed or cancelled. Sometimes, situations arise that the airline is powerless against, like severe weather conditions or unforeseen issues.
For instance, if there’s unexpected severe weather, an emergency at the airport, or air traffic controllers go on strike, LEVEL is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues occur. However, LEVEL must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
04.01.202623:35 | Level 2605 | (BCN) (SCL) | Delayed | Claim Refund |
