Dealing with flight problems can be quite upsetting. However, the positive thing is that the European Union has laws to help travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to know about these protections. They can help you out if your flight is disrupted.
Knowing what you’re entitled to can make managing travel issues a lot simpler. While it won’t make your flight go any faster, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get support. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re experiencing a significant delay or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to ask airline staff about these entitlements if your plans change. They have to tell you about your rights when there’s a significant delay or cancellation.
Air Nostrum Flight Delay Compensation
Travel setbacks from Air Nostrum can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could get up to €600 per person. What counts is when you land, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on your flight distance. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Take a look at the table below to see the potential reimbursement amounts:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Air Nostrum Flight Cancellation Compensation
The EU has regulations to assist you if your flight is cancelled. Here’s the important information:
In the event of a flight cancellation within two weeks of your planned travel date, you might get compensation as much as €600. But keep in mind – the airline can avoid paying if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The airline can avoid paying you if they arrange a replacement flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still receive compensation. What matters most is when you reach your final destination.
The amount you could receive is based on a couple of points:
- The length of your flight
- How late you arrive
As a result, even if you arrive later than planned, you could still be eligible for compensation.
Look at the table below for more information:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Air Nostrum
It’s crucial to be aware of how to request the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will make every effort to get you your compensation. You only pay us if we win your case.
Keep in mind that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed due to operational reasons or mechanical problems, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you are entitled to compensation.
Which Air Nostrum Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They cover all flights departing from an airport in an EU member state and to all flights arriving at an airport within an EU country when an EU-based airline operates the flight.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline within, to, or from Europe, you likely have these rights. It’s helpful to be aware of these laws – they’re there to help you if problems occur with your flight. They ensure you’re not abandoned when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Air Nostrum isn’t always responsible when flights are delayed or cancelled. At times, things happen that the airline has no control over, like really bad weather or unforeseen issues.
For instance, if there’s a sudden storm, an airport emergency, or an air traffic control strike, Air Nostrum is not liable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these situations occur, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
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