Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. Under EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the legislation that deals with air passengers’ rights. More precisely, this regulation covers different situations, including delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to obtain compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes rules regarding the compensation process, including assistance to people experiencing flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, based on your specific case.
Compensation for Air Mauritius Flight Cancellation
First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. If the airline notifies you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Air Mauritius Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out common rules on assistance and compensation to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Meals and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t be charged extra for this service.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline potentially could have done something to avoid problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Air Mauritius is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air Mauritius Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202518:25 | Air Mauritius 9736 | Kuala Lumpur (KUL) Kuantan (KUA) | delayed | Claim Refund |
29.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
29.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
28.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
28.05.202510:05 | Air Mauritius 9937 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
28.05.202506:55 | Air Mauritius 9962 | Dubai (DXB) Jeddah (JED) | delayed | Claim Refund |
27.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
27.05.202510:05 | Air Mauritius 9937 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
27.05.202508:15 | Air Mauritius 9928 | Dubai (DXB) Cairo (CAI) | delayed | Claim Refund |
27.05.202507:30 | Air Mauritius 9942 | Dubai (DXB) Dammam (DMM) | delayed | Claim Refund |
27.05.202502:55 | Air Mauritius 9935 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
27.05.202502:50 | Air Mauritius 911 | Dubai (DXB) Plaisance (MRU) | delayed | Claim Refund |
27.05.202502:40 | Air Mauritius 9934 | Dubai (DXB) Colombo (CMB) | delayed | Claim Refund |
27.05.202502:20 | Air Mauritius 9944 | Dubai (DXB) Dammam (DMM) | delayed | Claim Refund |
26.05.202522:45 | Air Mauritius 9943 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
26.05.202522:05 | Air Mauritius 9941 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
26.05.202521:50 | Air Mauritius 912 | Plaisance (MRU) Dubai (DXB) | delayed | Claim Refund |
26.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
26.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
26.05.202515:35 | Air Mauritius 9686 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
25.05.202518:30 | Air Mauritius 9385 | Frankfurt (FRA) Paris (CDG) | delayed | Claim Refund |
25.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
25.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
25.05.202513:05 | Air Mauritius 9674 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
24.05.202522:45 | Air Mauritius 9943 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
24.05.202522:05 | Air Mauritius 9941 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
24.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
24.05.202513:05 | Air Mauritius 9674 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
24.05.202510:05 | Air Mauritius 9937 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
23.05.202518:25 | Air Mauritius 9736 | Kuala Lumpur (KUL) Kuantan (KUA) | delayed | Claim Refund |
23.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
23.05.202516:35 | Air Mauritius 910 | Plaisance (MRU) Dubai (DXB) | delayed | Claim Refund |
23.05.202508:15 | Air Mauritius 9928 | Dubai (DXB) Cairo (CAI) | delayed | Claim Refund |
23.05.202507:40 | Air Mauritius 9930 | Dubai (DXB) Karachi (KHI) | delayed | Claim Refund |
22.05.202522:45 | Air Mauritius 9943 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
22.05.202513:40 | Air Mauritius 9680 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
22.05.202511:00 | Air Mauritius 9360 | Paris (CDG) Dusseldorf (DUS) | delayed | Claim Refund |
21.05.202522:05 | Air Mauritius 9941 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
21.05.202521:50 | Air Mauritius 912 | Plaisance (MRU) Dubai (DXB) | delayed | Claim Refund |
21.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
21.05.202516:35 | Air Mauritius 910 | Plaisance (MRU) Dubai (DXB) | delayed | Claim Refund |
21.05.202516:15 | Air Mauritius 9689 | Berlin (BER) Paris (CDG) | delayed | Claim Refund |
21.05.202515:35 | Air Mauritius 9686 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
21.05.202513:40 | Air Mauritius 9680 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
21.05.202510:10 | Air Mauritius 9673 | Zurich (BSL) Paris (CDG) | delayed | Claim Refund |
21.05.202500:10 | Air Mauritius 9960 | Dubai (DXB) Jeddah (JED) | delayed | Claim Refund |
20.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
20.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
20.05.202502:50 | Air Mauritius 911 | Dubai (DXB) Plaisance (MRU) | delayed | Claim Refund |
19.05.202522:45 | Air Mauritius 9943 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
19.05.202518:10 | Air Mauritius 9687 | Berlin (BER) Paris (CDG) | delayed | Claim Refund |
19.05.202517:40 | Air Mauritius 9682 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
19.05.202516:15 | Air Mauritius 9689 | Berlin (BER) Paris (CDG) | delayed | Claim Refund |
19.05.202515:35 | Air Mauritius 9686 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
19.05.202512:05 | Air Mauritius 9674 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
19.05.202509:45 | Air Mauritius 9938 | Dubai (DXB) Male (MLE) | delayed | Claim Refund |
18.05.202510:05 | Air Mauritius 9937 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
18.05.202508:15 | Air Mauritius 9928 | Dubai (DXB) Cairo (CAI) | delayed | Claim Refund |
17.05.202522:45 | Air Mauritius 9943 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
17.05.202519:40 | Air Mauritius 9102 | Paris (CDG) Pau (PUF) | delayed | Claim Refund |
17.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
17.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
17.05.202515:35 | Air Mauritius 9686 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
17.05.202512:00 | Air Mauritius 9361 | Dusseldorf (DUS) Paris (CDG) | delayed | Claim Refund |
17.05.202502:50 | Air Mauritius 911 | Dubai (DXB) Plaisance (MRU) | delayed | Claim Refund |
17.05.202502:20 | Air Mauritius 9944 | Dubai (DXB) Dammam (DMM) | delayed | Claim Refund |
16.05.202521:50 | Air Mauritius 912 | Plaisance (MRU) Dubai (DXB) | delayed | Claim Refund |
15.05.202509:35 | Air Mauritius 9684 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
15.05.202508:25 | Air Mauritius 9670 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
13.05.202510:05 | Air Mauritius 913 | Dubai (DXB) Plaisance (MRU) | delayed | Claim Refund |
13.05.202510:05 | Air Mauritius 9937 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
13.05.202508:15 | Air Mauritius 9928 | Dubai (DXB) Cairo (CAI) | delayed | Claim Refund |
13.05.202507:30 | Air Mauritius 9942 | Dubai (DXB) Dammam (DMM) | delayed | Claim Refund |
12.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
10.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
09.05.202513:05 | Air Mauritius 9326 | Paris (CDG) Barcelona (BCN) | delayed | Claim Refund |
09.05.202512:20 | Air Mauritius 9321 | Barcelona (BCN) Paris (CDG) | delayed | Claim Refund |
09.05.202509:45 | Air Mauritius 9531 | Bologna (BLQ) Paris (CDG) | delayed | Claim Refund |
09.05.202509:25 | Air Mauritius 9320 | Paris (CDG) Barcelona (BCN) | delayed | Claim Refund |
08.05.202518:25 | Air Mauritius 9736 | Kuala Lumpur (KUL) Kuantan (KUA) | delayed | Claim Refund |
07.05.202512:10 | Air Mauritius 9088 | Paris (CDG) Nice (NCE) | cancelled | Claim Refund |
06.05.202521:30 | Air Mauritius 42 | Plaisance (MRU) London (LGW) | delayed | Claim Refund |
06.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
06.05.202516:55 | Air Mauritius 136 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
06.05.202510:55 | Air Mauritius 9737 | Kuantan (KUA) Kuala Lumpur (KUL) | delayed | Claim Refund |
05.05.202517:40 | Air Mauritius 9682 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
05.05.202517:10 | Air Mauritius 140 | Plaisance (MRU) Rodrigues Island (RRG) | delayed | Claim Refund |
05.05.202513:40 | Air Mauritius 9680 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
05.05.202512:05 | Air Mauritius 9674 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
05.05.202508:25 | Air Mauritius 9670 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
05.05.202502:20 | Air Mauritius 9944 | Dubai (DXB) Dammam (DMM) | delayed | Claim Refund |
04.05.202522:45 | Air Mauritius 9943 | Dammam (DMM) Dubai (DXB) | delayed | Claim Refund |
04.05.202518:10 | Air Mauritius 9687 | Berlin (BER) Paris (CDG) | delayed | Claim Refund |
04.05.202516:35 | Air Mauritius 910 | Plaisance (MRU) Dubai (DXB) | delayed | Claim Refund |
04.05.202515:35 | Air Mauritius 9686 | Paris (CDG) Berlin (BER) | delayed | Claim Refund |
04.05.202513:05 | Air Mauritius 9674 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
04.05.202512:40 | Air Mauritius 9361 | Dusseldorf (DUS) Paris (CDG) | delayed | Claim Refund |
04.05.202510:05 | Air Mauritius 9937 | Colombo (CMB) Dubai (DXB) | delayed | Claim Refund |
04.05.202508:25 | Air Mauritius 9670 | Paris (CDG) Zurich (BSL) | delayed | Claim Refund |
03.05.202519:40 | Air Mauritius 9102 | Paris (CDG) Pau (PUF) | delayed | Claim Refund |
