Dealing with flight disruptions can be really frustrating. However, the good news is that the European Union has laws to support travelers when things don’t go as planned. If you’re flying in the EU, it’s smart to understand these regulations. They can help you out if your flight gets messed up.
Understanding your rights can make managing travel problems a lot simpler. While it won’t speed up your journey, it can reduce your anxiety when things go wrong.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- A hotel room if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Don’t forget to ask airline representatives about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Air Europa Flight Delay Compensation
Flight delays from Air Europa can be very frustrating. However there’s a bright side: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could receive up to €600 per person. What is important is when you land, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A brief trip won’t get you as much money as a long one, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Air Europa Flight Cancellation Compensation
The EU has regulations to help you in case of flight cancellation. Here’s the important information:
If your flight gets cancelled within two weeks of your scheduled departure, you may be entitled to compensation of up to €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept an alternative flight from the airline, you’re still eligible for compensation. The most important thing is when you reach your final destination.
How much money you might get is based on two factors:
- The length of your flight
- How late you arrive
So, even if the alternative flight is delayed, you might still get some compensation.
Check out the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Air Europa
It’s crucial to know the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only incur a fee if we win your case.
Keep in mind that you have the right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational reasons or technical difficulties, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation.
Which Air Europa Flights are Covered by EU261?
The EU’s air passenger protection laws are far-reaching. They cover all flights departing from an airport within an EU country and any flight coming into an airport in an EU member state if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you likely have these rights. It’s good to know about these regulations – they exist to assist you if something goes wrong with your flight. They guarantee you’re not left on your own when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Air Europa isn’t always responsible when flights are delayed or cancelled. Sometimes, situations arise that the airline has no control over, like severe weather conditions or unexpected problems.
For instance, if there’s unexpected severe weather, an emergency at the airport, or an air traffic control strike, Air Europa is not liable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these things happen, you probably won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues arise.