Dealing with flight problems can be quite upsetting. However, the good news is that the European Union has laws to help travelers when things get messed up. If you’re flying in the EU, it’s a good idea to know about these regulations. They can help you out if your flight is disrupted. Understanding your rights can make dealing with travel issues much easier. While it won’t get you to your destination quicker, it can reduce your anxiety when things go wrong. Passenger Rights under EU Regulation 261/2004 When you’re flying in the EU, rest assured that there’s aid available in the case of a flight disruption. EU laws make sure airlines assist their passengers when things go wrong. When flights are delayed or cancelled, airlines must provide you: Food and drinks Accommodation if you’re stuck overnight Transportation to and from the hotel Two free phone calls, emails, or faxes If you’re experiencing a significant delay or your flight is cancelled, you might also get: A refund An alternative flight Compensation to make up for the inconvenience Don’t forget to ask airline staff about these entitlements if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation. Neos Flight Delay Compensation Flight delays from Neos can be really annoying. However there’s a silver lining: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation. Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you arrive, not when you leave. So keep an eye on your arrival time if you want to seek compensation. The amount you receive depends on how far you’re flying. A short flight won’t be compensated as highly as a long one, even if they’re both delayed the same amount of time. Interested in learning exactly how much you could get? Check out the table below to see what compensation you could receive: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Neos Flight Cancellation Compensation Europe has laws to protect you in case of flight cancellation. Here’s the important information: If your flight gets cancelled less than two weeks before your scheduled departure, you could be eligible for compensation of up to €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that aligns closely with your original schedule. The carrier can bypass compensation if they provide an alternative flight that meets the following conditions: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight If you agree to take a different flight from the airline, you can still get compensation. What matters most is your arrival time at your destination. The amount you could receive is determined by two factors: How far you’re flying The delay in your arrival Therefore, even if the alternative flight is delayed, you could still be eligible for compensation. Check out the following table to understand better: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km The airline might not be required to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not get any compensation. How to Claim Compensation from Neos It’s essential to know how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do: Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will strive to secure your compensation. You only pay us if we win your case. Don’t forget that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed as a result of operational issues or mechanical problems, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation. Which Neos Flights are Covered by EU261? The air passenger protection regulations of the European Union have a wide-ranging scope. They cover every flight leaving an airport within an EU country and to all flights arriving at a European Union member state airport if the flight is operated by an EU airline. ItineraryCovered by EU 261Flights departing EU airports✅ CoveredFlights arriving at EU airports✅ Covered These regulations also include airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, from, or within Europe, you likely have these rights. It’s good to understand these laws – they’re in place to assist you if something goes wrong with your flight. They make sure you’re not left on your own when your trip arrangements don’t work out. When You Are Not Entitled to Compensation Neos is not always responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline is powerless against, like extreme weather or unexpected problems. For instance, if there’s unexpected severe weather, an airport emergency, or an air traffic control strike, Neos is not liable. These are called “extraordinary circumstances” that the airline has no control over. When these situations occur, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.