Coping with flight disruptions can be quite upsetting. However, the bright side is that the European Union has regulations to help travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s wise to be aware of these regulations. They can come in handy if your flight gets messed up.
These protections are known as air passenger rights, which are legal entitlements under EU law that safeguard travelers in cases of flight cancellations, delays, and overbookings.
Being aware of your options can make managing travel complications less stressful. While it won’t make your flight go any faster, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the EU, you’ll get aid. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks;
- A hotel room if you’re stranded overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund;
- A different flight option;
- Compensation to make up for the inconvenience.
Don’t forget to inquire with airline workers about these things if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Neos Flight Delay Compensation
Travel setbacks from Neos can be really annoying. However there’s some good news: if you’re stranded for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you reach your destination, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A brief trip won’t yield as much as a long one, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Neos delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Neos Flight Cancellation Compensation
Europe has laws to protect you if your flight is cancelled. Here’s the important information:
In the event of a flight cancellation within two weeks of your planned travel date, you may be entitled to compensation up to €600. But keep in mind – the airline can avoid paying if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you’re still eligible for compensation. The most important thing is when you reach your final destination.
How much money you might get depends on a couple of points:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you may still receive some compensation.
Look at the following table for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Neos
It’s crucial to know the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to get you your compensation. You only pay us if we win your case.
Don’t forget that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational issues or mechanical problems, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you have a right to compensation.
Which Neos Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They apply to every flight leaving an airport within an EU country and any flight coming into an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline within, to, or from Europe, you likely have these rights. It’s helpful to be aware of these regulations – they’re in place to support you if issues arise with your flight. They guarantee you’re not left on your own when your travel plans fall through.
When You Are Not Entitled to Compensation
Neos isn’t necessarily at fault when flights are delayed or cancelled. At times, situations arise that the airline has no control over, like extreme weather or unforeseen issues.
For example, if there’s unexpected severe weather, an urgent situation at the airport, or a strike by air traffic controllers, Neos isn’t responsible. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties occur. However, Neos must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202616:25 | Neos 3865 | (SID) (BGY) | Delayed | Claim Refund |
07.01.202608:00 | Neos 3812 | (MXP) (BVC) | Delayed | Claim Refund |
07.01.202601:15 | Neos 9362 | (BLQ) (TRN) | Delayed | Claim Refund |
06.01.202619:30 | Neos 264 | (WAW) (HKT) | Delayed | Claim Refund |
06.01.202613:00 | Neos 2420 | (MXP) (DSS) | Delayed | Claim Refund |
05.01.202611:30 | Neos 9020 | (MXP) (TOS) | Delayed | Claim Refund |
05.01.202606:00 | Neos 8619 | (BLQ) (MXP) | Delayed | Claim Refund |
05.01.202600:35 | Neos 7619 | (RMF) (BLQ) | Delayed | Claim Refund |
04.01.202622:10 | Neos 794 | (VRN) (MBA) | Delayed | Claim Refund |
04.01.202613:00 | Neos 754 | (MXP) (LRM) | Delayed | Claim Refund |
03.01.202600:20 | Neos 5879 | (SSH) (MXP) | Delayed | Claim Refund |
03.01.202600:15 | Neos 9074 | (CAG) (MXP) | Delayed | Claim Refund |
03.01.202600:05 | Neos 5204 | (SSH) (MXP) | Delayed | Claim Refund |
02.01.202621:20 | Neos 8074 | (MXP) (CAG) | Delayed | Claim Refund |
02.01.202618:40 | Neos 573 | (MBJ) (MXP) | Delayed | Claim Refund |
02.01.202616:20 | Neos 573 | (LRM) (MBJ) | Delayed | Claim Refund |
02.01.202611:50 | Neos 5533 | (LPA) (VRN) | Delayed | Claim Refund |
02.01.202610:45 | Neos 403 | (FCO) (VRN) | Delayed | Claim Refund |
02.01.202608:10 | Neos 764 | (ALA) (GUW) | Delayed | Claim Refund |
01.01.202615:25 | Neos 4723 | (BVC) (SID) | Delayed | Claim Refund |
01.01.202610:20 | Neos 4723 | (VRN) (BVC) | Delayed | Claim Refund |
01.01.202609:40 | Neos 860 | (MXP) (PRG) | Delayed | Claim Refund |
01.01.202609:00 | Neos 4801 | (VRN) (SSH) | Delayed | Claim Refund |
01.01.202608:00 | Neos 4930 | (MXP) (LXR) | Delayed | Claim Refund |
01.01.202608:00 | Neos 4940 | (MXP) (CAI) | Delayed | Claim Refund |
01.01.202607:30 | Neos 4566 | (MXP) (RMF) | Delayed | Claim Refund |
31.12.202508:00 | Neos 3720 | (VRN) (SSH) | Delayed | Claim Refund |
30.12.202514:00 | Neos 2176 | (SSH) (BRI) | Delayed | Claim Refund |
30.12.202513:00 | Neos 2420 | (MXP) (DSS) | Delayed | Claim Refund |
28.12.202518:40 | Neos 7618 | (BLQ) (RMF) | Delayed | Claim Refund |
28.12.202518:00 | Neos 7758 | (BGY) (RMF) | Delayed | Claim Refund |
27.12.202516:55 | Neos 6923 | (HRG) (BGY) | Delayed | Claim Refund |
27.12.202513:20 | Neos 6953 | (RMF) (BGY) | Delayed | Claim Refund |
26.12.202513:00 | Neos 5420 | (MXP) (DSS) | Delayed | Claim Refund |
24.12.202513:00 | Neos 3420 | (MXP) (DSS) | Delayed | Claim Refund |
24.12.202508:00 | Neos 3812 | (MXP) (BVC) | Delayed | Claim Refund |
