Coping with flight problems can be very annoying. However, the good news is that the European Union has laws to support travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to understand these regulations. They can be useful if your flight goes off course. Understanding your rights can make managing travel problems less stressful. While it won’t get you to your destination quicker, it can make you more relaxed when things don’t go as planned. Passenger Rights under EU Regulation 261/2004 EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines look after their passengers when things go wrong. When flights are delayed or cancelled, airlines must provide you: Refreshments and snacks Accommodation if you’re stuck overnight Transportation to and from the hotel Two free phone calls, emails, or faxes If you’re experiencing a significant delay or your flight is cancelled, you might also get: A refund An alternative flight Compensation to make up for the trouble Remember to inquire with airline staff about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation. Lumiwings Flight Delay Compensation Travel setbacks from Lumiwings can be really annoying. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation. Laws in the UK and EU are in your favor. You could get up to €600 per person. What is important is when you land, not when you take off. So keep an eye on your arrival time if you want to seek compensation. How much you get depends on how far you’re flying. A short flight won’t get you as much money as a longer flight, even if they’re both delayed for the same duration. Interested in learning exactly how much you could get? Take a look at the table below to see how much money you might get: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Lumiwings Flight Cancellation Compensation The European Union has regulations to assist you if your flight gets cancelled. Here’s what you need to know: In the event of a flight cancellation within two weeks of your planned travel date, you could be eligible for compensation of up to €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule. The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight If you accept an alternative flight from the airline, you’re still eligible for compensation. The most important thing is when you reach your final destination. Your potential compensation is based on a couple of points: The length of your flight The time difference between the scheduled and actual arrival So, even if you arrive later than planned, you may still receive some compensation. Look at the following table to see more details: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you may not receive any compensation. How to Claim Compensation from Lumiwings It’s crucial to understand how to request the compensation you’re eligible for under EU Regulation 261/2004. Here’s what you need to do: Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case. Don’t forget that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed because of operational reasons or technical issues, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation. Which Lumiwings Flights are Covered by EU261? The EU’s air passenger protection laws are far-reaching. They apply to any flight taking off from an airport in an EU member state and to all flights arriving at an airport in an EU member state if the flight is operated by an EU airline. ItineraryCovered by EU 261Flights departing EU airports✅ CoveredFlights arriving at EU airports✅ Covered These laws also include airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline to, within, or from Europe, you likely have these rights. It’s good to be aware of these laws – they’re in place to support you if something goes wrong with your flight. They guarantee you’re not stranded when your travel plans fall through. When You Are Not Entitled to Compensation Lumiwings isn’t always at fault when flights are delayed or cancelled. Sometimes, things happen that the airline has no control over, like extreme weather or unforeseen issues. For instance, if there’s an abrupt major weather event, an emergency at the airport, or a strike by air traffic controllers, Lumiwings is not liable. These are called “extraordinary circumstances” that the airline can’t do anything about. When these things happen, you are unlikely to get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up.