Passengers of Air Busan who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the actions you should follow to get the compensation you are entitled to from the airline.
Air Busan Flight Delay or Cancellation Compensation
Before claiming the Air Busan compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Air Busan Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you arrive at your final destination.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you might not receive compensation for every flight delay. Air Busan is not obliged to provide compensation when extraordinary circumstances they cannot control arise. This covers bad weather, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
Air Busan Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the distance of the flight and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Busan isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Air Busan Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Air Busan is not a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Busan
If your travel plans have been affected by a flight cancellation or delay with Air Busan, it’s essential to be aware that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will strive to obtain your rightful compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Busan goes the extra mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Air Busan is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Busan offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Busan provides hotel room accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Air Busan cancels a flight, passengers can choose to get a full refund or rebook on another flight. This option is crucial for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Air Busan will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Busan shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Air Busan shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.