Air Busan Compensation for Flight Delays and Cancellations

Yurii Semikopenko
08.08.2024

Passengers of Air Busan who have faced a delayed or cancelled flight have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we will look at your rights and the actions you need to take to get the compensation you are entitled to from the airline.

Air Busan Flight Delay or Cancellation Compensation

Before claiming the Air Busan compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.

Air Busan Compensation for Flight Delay

According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note, that this delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.

Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the route length of your flight:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Be aware you may not be compensated for every flight delay. Air Busan is not obliged to compensate passengers when extraordinary circumstances beyond their control happen. This includes bad weather, airport issues, or a strike by air traffic controllers. In these instances, you will generally not be given compensation as it is not the airline’s fault.

Air Busan Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines must inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to compensation of between €250 and €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the flight distance and the length of the delay, according to the table provided below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Air Busan isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are Air Busan Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Air Busan is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Air Busan

If your travel plans have been affected by a flight delay or cancellation with Air Busan, it’s crucial to know that you might be entitled to compensation under EU laws. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will strive to secure your compensation. You only pay us if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Air Busan goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions occur, Air Busan is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:

  • Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Air Busan offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Air Busan arranges hotel room accommodation. This also covers transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Air Busan cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel interruptions and helping passengers to handle unforeseen circumstances effectively.

  • Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, Air Busan shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Busan will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Air Busan will assist in rebooking your entire journey, not only the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

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