Passengers of Air Panama who have experienced a cancelled or delayed flight are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the actions you need to take to obtain the compensation you deserve from the airline. Air Panama Flight Delay or Cancellation Compensation Before claiming the Air Panama compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. Air Panama Compensation for Flight Delay In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s important to note, that this delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport. Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not be compensated for every flight delay. Air Panama is not obliged to pay compensation when extraordinary circumstances they cannot control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault. Air Panama Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to compensation of between €250 and €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two criteria: the flight distance and the duration of the delay, according to the table below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Air Panama is not obliged to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Air Panama Flights Covered By EU 261/2004? EU 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Air Panama isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Air Panama If your travel plans have been affected by a flight delay or cancellation with Air Panama, it’s essential to know that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to secure your compensation. You only pay us if we win your case. These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Air Panama goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Air Panama is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Air Panama offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Air Panama provides hotel accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Air Panama cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This flexibility is essential for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances successfully. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Air Panama shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Panama will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Panama will assist in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.