Passengers of Korean Air who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, airlines must compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you have a right to from the airline.
Korean Air Flight Delay or Cancellation Compensation
Before claiming the Korean Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Korean Air Compensation for Flight Delay
According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not be compensated for every flight delay. Korean Air isn’t required to compensate passengers when extraordinary circumstances they cannot control occur. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
Korean Air Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two criteria: the flight distance and the duration of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Korean Air is not obliged to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Korean Air Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Korean Air is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Korean Air
If your travel plans have been affected by a flight delay or cancellation with Korean Air, it’s crucial to understand that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Korean Air goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Korean Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Korean Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Korean Air arranges hotel room accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Korean Air cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel interruptions and assisting passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Korean Air shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Korean Air will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Korean Air shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
30.06.202517:35 | Korean Air 5088 | Tokyo (KIX) Busan (PUS) | Delayed | Claim Refund |
30.06.202516:10 | Korean Air 187 | Seoul (ICN) Taipei (TPE) | Delayed | Claim Refund |
30.06.202515:25 | Korean Air 5240 | Jeju (CJU) Yeosu (RSU) | Delayed | Claim Refund |
30.06.202515:05 | Korean Air 725 | Seoul (ICN) Tokyo (KIX) | Delayed | Claim Refund |
30.06.202513:30 | Korean Air 5887 | Seoul (ICN) Xiamen (XMN) | Delayed | Claim Refund |
30.06.202513:00 | Korean Air 869 | Seoul (ICN) Dalian (DLC) | Delayed | Claim Refund |
30.06.202512:35 | Korean Air 803 | Seoul (ICN) Tianjin (TSN) | Delayed | Claim Refund |
30.06.202511:40 | Korean Air 5126 | Jinju (HIN) Seoul (GMP) | Delayed | Claim Refund |
30.06.202510:35 | Korean Air 5756 | Taipei (TPE) Seoul (ICN) | Delayed | Claim Refund |
30.06.202510:30 | Korean Air 185 | Seoul (ICN) Taipei (TPE) | Delayed | Claim Refund |
30.06.202509:35 | Korean Air 723 | Seoul (ICN) Tokyo (KIX) | Delayed | Claim Refund |
30.06.202507:50 | Korean Air 5755 | Seoul (ICN) Taipei (TPE) | Delayed | Claim Refund |
30.06.202506:55 | Korean Air 6435 | Amsterdam (AMS) Hamburg (HAM) | Delayed | Claim Refund |
30.06.202506:50 | Korean Air 5679 | Seoul (ICN) Ho Chi Minh (CXR) | Delayed | Claim Refund |
29.06.202523:10 | Korean Air 454 | Hanoi (HAN) Seoul (ICN) | Delayed | Claim Refund |
29.06.202523:05 | Korean Air 3651 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
29.06.202523:00 | Korean Air 6963 | Atlanta (ATL) Milwaukee (MKE) | Delayed | Claim Refund |
29.06.202521:35 | Korean Air 6899 | Atlanta (ATL) Grand Rapids (GRR) | Delayed | Claim Refund |
29.06.202520:50 | Korean Air 3331 | Salt Lake City (SLC) Burbank (BUR) | Delayed | Claim Refund |
29.06.202520:45 | Korean Air 6437 | Amsterdam (AMS) Hamburg (HAM) | Delayed | Claim Refund |
29.06.202520:15 | Korean Air 3821 | Minneapolis (MSP) Milwaukee (MKE) | Delayed | Claim Refund |
29.06.202520:10 | Korean Air 7162 | Atlanta (ATL) Greensboro (GSO) | Delayed | Claim Refund |
29.06.202519:54 | Korean Air 6227 | Seattle (SEA) Los Angeles (SMF) | Delayed | Claim Refund |
29.06.202519:40 | Korean Air 3013 | Denver (DEN) Seattle (SEA) | Delayed | Claim Refund |
29.06.202519:39 | Korean Air 3186 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
29.06.202519:00 | Korean Air 7289 | Atlanta (ATL) Sao Paulo (GRU) | Delayed | Claim Refund |
29.06.202518:55 | Korean Air 3010 | Boston (BOS) Seattle (SEA) | Delayed | Claim Refund |
29.06.202518:45 | Korean Air 453 | Seoul (ICN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202518:40 | Korean Air 3091 | Seattle (SEA) Santa Ana (SNA) | Delayed | Claim Refund |
29.06.202518:35 | Korean Air 871 | Seoul (ICN) Dalian (DLC) | Delayed | Claim Refund |
29.06.202518:20 | Korean Air 7517 | Salt Lake City (SLC) Milwaukee (MKE) | Delayed | Claim Refund |
29.06.202517:30 | Korean Air 3789 | Nashville (BNA) Atlanta (ATL) | Delayed | Claim Refund |
29.06.202517:15 | Korean Air 6365 | Paris (CDG) Toulouse (TLS) | Delayed | Claim Refund |
29.06.202515:59 | Korean Air 3371 | Detroit (DTW) Birmingham (BHM) | Delayed | Claim Refund |
29.06.202515:55 | Korean Air 3979 | Boston (BOS) Tampa (TPA) | Delayed | Claim Refund |
29.06.202515:50 | Korean Air 3411 | Detroit (DTW) Elmira (ELM) | Delayed | Claim Refund |
29.06.202515:50 | Korean Air 5256 | Jeju (CJU) Gunsan (KUV) | Delayed | Claim Refund |
29.06.202515:45 | Korean Air 5698 | Taipei (TPE) Busan (PUS) | Delayed | Claim Refund |
29.06.202515:30 | Korean Air 3925 | Boston (BOS) New York (RSW) | Delayed | Claim Refund |
29.06.202515:25 | Korean Air 5240 | Jeju (CJU) Yeosu (RSU) | Delayed | Claim Refund |
29.06.202515:20 | Korean Air 3393 | Atlanta (ATL) Tallahassee (TLH) | Cancelled | Claim Refund |
29.06.202515:15 | Korean Air 6953 | Atlanta (ATL) Memphis (MEM) | Delayed | Claim Refund |
29.06.202514:59 | Korean Air 7375 | New York (JFK) Tampa (TPA) | Delayed | Claim Refund |
29.06.202514:55 | Korean Air 3140 | Atlanta (ATL) Greensboro (GSO) | Delayed | Claim Refund |
29.06.202514:45 | Korean Air 6812 | Atlanta (ATL) South Bend (SBN) | Delayed | Claim Refund |
29.06.202514:20 | Korean Air 3251 | Detroit (DTW) Tampa (TPA) | Delayed | Claim Refund |
29.06.202513:58 | Korean Air 7161 | Atlanta (ATL) Tampa (TPA) | Delayed | Claim Refund |
29.06.202513:28 | Korean Air 3720 | Atlanta (ATL) Chicago (GTR) | Delayed | Claim Refund |
29.06.202513:04 | Korean Air 3650 | Atlanta (ATL) Chicago (XNA) | Delayed | Claim Refund |
29.06.202512:55 | Korean Air 497 | Seoul (ICN) New Delhi (DEL) | Delayed | Claim Refund |
29.06.202512:55 | Korean Air 3633 | Atlanta (ATL) Denver (DEN) | Delayed | Claim Refund |
29.06.202511:48 | Korean Air 7467 | San Antonio (SAT) New York (JFK) | Cancelled | Claim Refund |
29.06.202511:25 | Korean Air 5629 | Seoul (ICN) Denpasar (DPS) | Delayed | Claim Refund |
29.06.202509:30 | Korean Air 657 | Seoul (ICN) Bangkok (BKK) | Delayed | Claim Refund |
29.06.202507:35 | Korean Air 7376 | Tampa (TPA) New York (JFK) | Cancelled | Claim Refund |
29.06.202507:30 | Korean Air 3328 | Nashville (BNA) Salt Lake City (SLC) | Cancelled | Claim Refund |
29.06.202507:15 | Korean Air 6844 | New York (BQK) Atlanta (ATL) | Cancelled | Claim Refund |
29.06.202506:25 | Korean Air 3919 | San Antonio (SAT) Minneapolis (MSP) | Delayed | Claim Refund |
29.06.202502:35 | Korean Air 656 | Bangkok (BKK) Seoul (ICN) | Delayed | Claim Refund |
29.06.202501:15 | Korean Air 5630 | Denpasar (DPS) Seoul (ICN) | Delayed | Claim Refund |
28.06.202523:05 | Korean Air 6911 | Atlanta (ATL) Greensboro (GSO) | Delayed | Claim Refund |
28.06.202522:59 | Korean Air 6742 | Atlanta (ATL) West Palm Beach (PBI) | Delayed | Claim Refund |
28.06.202522:51 | Korean Air 6987 | Atlanta (ATL) (ORD) | Delayed | Claim Refund |
28.06.202522:50 | Korean Air 3778 | Atlanta (ATL) Norfolk (ORF) | Delayed | Claim Refund |
28.06.202522:30 | Korean Air 6835 | Atlanta (ATL) Nashville (BNA) | Delayed | Claim Refund |
28.06.202522:05 | Korean Air 6313 | Rome (FCO) Sao Paulo (GRU) | Delayed | Claim Refund |
28.06.202522:00 | Korean Air 3944 | New York (JFK) Boston (BOS) | Delayed | Claim Refund |
28.06.202521:57 | Korean Air 7119 | Atlanta (ATL) West Palm Beach (PBI) | Delayed | Claim Refund |
28.06.202521:50 | Korean Air 7299 | Atlanta (ATL) Santiago (SCL) | Delayed | Claim Refund |
28.06.202521:48 | Korean Air 6778 | Atlanta (ATL) Moline (MLI) | Delayed | Claim Refund |
28.06.202521:46 | Korean Air 3525 | Atlanta (ATL) Des Moines (DSM) | Delayed | Claim Refund |
28.06.202521:40 | Korean Air 7150 | Atlanta (ATL) Detroit (DTW) | Delayed | Claim Refund |
28.06.202521:35 | Korean Air 6967 | Atlanta (ATL) Monroe (MLU) | Delayed | Claim Refund |
28.06.202521:28 | Korean Air 7145 | Atlanta (ATL) Louisville (SDF) | Cancelled | Claim Refund |
28.06.202521:15 | Korean Air 6905 | Atlanta (ATL) Chicago (GTR) | Delayed | Claim Refund |
28.06.202520:32 | Korean Air 6995 | Atlanta (ATL) West Palm Beach (PBI) | Delayed | Claim Refund |
28.06.202520:20 | Korean Air 3775 | Atlanta (ATL) (ORD) | Cancelled | Claim Refund |
28.06.202520:19 | Korean Air 6755 | Detroit (DTW) Portland (PDX) | Cancelled | Claim Refund |
28.06.202519:59 | Korean Air 7233 | Atlanta (ATL) Norfolk (ORF) | Delayed | Claim Refund |
28.06.202519:59 | Korean Air 3148 | Atlanta (ATL) Boston (BOS) | Delayed | Claim Refund |
28.06.202519:54 | Korean Air 3695 | West Palm Beach (PBI) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202519:52 | Korean Air 3403 | Atlanta (ATL) Louisville (SDF) | Delayed | Claim Refund |
28.06.202519:45 | Korean Air 3232 | Minneapolis (MSP) Detroit (DTW) | Delayed | Claim Refund |
28.06.202519:30 | Korean Air 3265 | Atlanta (ATL) Nashville (BNA) | Delayed | Claim Refund |
28.06.202519:15 | Korean Air 7192 | Atlanta (ATL) Milwaukee (MKE) | Cancelled | Claim Refund |
28.06.202519:09 | Korean Air 3364 | Savannah (SAV) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202519:00 | Korean Air 7289 | Atlanta (ATL) Sao Paulo (GRU) | Delayed | Claim Refund |
28.06.202518:58 | Korean Air 7213 | Los Angeles (LAX) San Antonio (SAT) | Delayed | Claim Refund |
28.06.202518:47 | Korean Air 3528 | Des Moines (DSM) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202518:30 | Korean Air 3918 | Minneapolis (MSP) San Antonio (SAT) | Delayed | Claim Refund |
28.06.202518:20 | Korean Air 7462 | New York (JFK) Milwaukee (MKE) | Delayed | Claim Refund |
28.06.202518:16 | Korean Air 3786 | Birmingham (BHM) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202517:59 | Korean Air 7325 | New York (JFK) Dallas (DFW) | Delayed | Claim Refund |
28.06.202517:58 | Korean Air 3461 | Chicago (XNA) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202517:55 | Korean Air 3680 | New York (BQK) Atlanta (ATL) | Cancelled | Claim Refund |
28.06.202517:45 | Korean Air 3327 | Salt Lake City (SLC) Nashville (BNA) | Cancelled | Claim Refund |
28.06.202517:33 | Korean Air 7391 | Los Angeles (LAX) Nashville (BNA) | Delayed | Claim Refund |
28.06.202517:30 | Korean Air 3942 | New York (JFK) Boston (BOS) | Cancelled | Claim Refund |
28.06.202517:24 | Korean Air 3479 | New York (IAD) Detroit (DTW) | Delayed | Claim Refund |
28.06.202517:20 | Korean Air 7366 | Rochester (ROC) New York (JFK) | Cancelled | Claim Refund |
