Passengers of Jeju Air who have experienced a delayed or cancelled flight are legally entitled to compensation. Under EU 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the steps you should follow to receive the compensation you are entitled to from the airline. Jeju Air Flight Delay or Cancellation Compensation Before claiming the Jeju Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Jeju Air Compensation for Flight Delay According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you land at your final destination. Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you might not be compensated for every flight delay. Jeju Air isn’t required to pay compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, airport issues, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault. Jeju Air Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to compensation of €250-600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the flight distance and the length of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Jeju Air isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Jeju Air Flights Covered By EU 261/2004? European Union Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Jeju Air is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Jeju Air If your travel plans have been affected by a flight delay or cancellation with Jeju Air, it’s crucial to be aware that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details including your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will strive to obtain your rightful compensation. You are only charged if we win your case. These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Jeju Air goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions happen, Jeju Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Jeju Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Jeju Air provides hotel room accommodation. This covers transportation between the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When Jeju Air cancels a flight, passengers have the option to receive a full refund or rebook on another flight. This option is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances successfully. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Jeju Air shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Jeju Air shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Jeju Air will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.