Passengers of Safair who have experienced a flight delay or cancellation are legally entitled to compensation. Under EU 261, an airline is obliged to compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the actions you need to take to get the compensation you deserve from the airline. Safair Flight Delay or Cancellation Compensation Before claiming the Safair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Safair Compensation for Flight Delay In line with UK and EU laws, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note, that this delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your final destination. Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not always receive compensation for every flight delay. Safair isn’t required to compensate passengers when extraordinary circumstances beyond their control occur. This includes severe weather conditions, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault. Safair Compensation for Flight Cancellation European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for compensation of €250-600 per passenger, depending on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the distance of the flight and the duration of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Safair doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Safair Flights Covered By EU 261/2004? European Union Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. Nevertheless, Safair isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Safair If your travel plans have been affected by a flight delay or cancellation with Safair, it’s crucial to know that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case. These steps will help you file your claim quickly and improve your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Safair goes the extra mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions occur, Safair is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Safair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Safair provides hotel accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Safair cancels a flight, passengers have the option to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel interruptions and supporting passengers to handle unforeseen circumstances effectively. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Safair shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Safair will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Safair will assist in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.