Aeromexico Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the legislation that covers air passengers’ rights. In particular, this law covers different situations, including flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

EU Regulation 261 encompasses rules regarding the process of compensation, including assistance to travelers experiencing air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your specific case.

Compensation for Aeromexico Flight Cancellation

First and foremost, travelers need to know that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Aeromexico Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes common rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

• Snacks and beverages appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.

Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you have a right to get reimbursement. In this case, it’s important to note that the amount of compensation fully depends on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Aeromexico is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Aeromexico Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:

1. Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to secure your compensation. You only pay us if we win your case.

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