Dealing with flight problems can be really frustrating. However, the positive thing is that the European Union has laws to assist travelers when things go wrong. If you’re flying in the EU, it’s wise to understand these protections. They can come in handy if your flight goes off course.
Being aware of your options can make handling travel problems less stressful. While it won’t speed up your journey, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to ask airline representatives about these entitlements if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Aegean Airlines Flight Delay Compensation
Flight delays from Aegean Airlines can be very frustrating. However there’s a silver lining: if you’re stuck waiting for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What counts is when you land, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t yield as much as a longer flight, even if they’re both delayed for the same duration.
Interested in learning exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Aegean Airlines Flight Cancellation Compensation
The European Union has laws to protect you if your flight gets cancelled. Here’s what you need to know:
If your flight is cancelled within two weeks of your planned travel date, you may be entitled to compensation of up to €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still receive compensation. The most important thing is when you reach your final destination.
The amount you could receive is based on two things:
- The length of your flight
- The time difference between the scheduled and actual arrival
Therefore, even if you arrive later than planned, you might still get some compensation.
Look at the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Aegean Airlines
It’s important to understand how to claim the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Keep in mind that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances including inclement weather or air traffic control decisions, you are entitled to compensation.
Which Aegean Airlines Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover every flight leaving a European Union member state airport and any flight coming into a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s good to be aware of these regulations – they’re there to support you if problems occur with your flight. They guarantee you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Aegean Airlines isn’t necessarily at fault when flights are delayed or cancelled. At times, events occur that the airline can’t control, like extreme weather or unexpected problems.
For example, if there’s an abrupt major weather event, an urgent situation at the airport, or a strike by air traffic controllers, Aegean Airlines isn’t responsible. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues arise.