Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the regulation that covers air passengers’ rights. Specifically, this legislation covers diverse cases, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the situation occurs because of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 includes regulations regarding the compensation process, including aid to travelers affected by issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, depending on your specific case.
Compensation for Air Astana Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. In case the airline notifies you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations according to the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Air Astana Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with food, drinks, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes regulations on compensation and assistance for travelers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Meals and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you will not be charged additional fees for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air Astana is not a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air Astana Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will strive to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
01.07.202510:05 | Air Astana 1124 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
01.07.202508:30 | Air Astana 951 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
01.07.202507:10 | Air Astana 205 | (NQZ) Dubai (DXB) | Delayed | Claim Refund |
01.07.202507:05 | Air Astana 215 | (NQZ) Antalya (AYT) | Delayed | Claim Refund |
01.07.202500:35 | Air Astana 1356 | Istanbul (IST) (NQZ) | Delayed | Claim Refund |
30.06.202523:50 | Air Astana 984 | Atyrau (GUW) (NQZ) | Delayed | Claim Refund |
30.06.202519:50 | Air Astana 291 | Almaty (ALA) Mumbai (BOM) | Delayed | Claim Refund |
30.06.202519:20 | Air Astana 213 | (NQZ) Aktau (SCO) | Delayed | Claim Refund |
30.06.202507:50 | Air Astana 659 | Almaty (ALA) Milas (BJV) | Delayed | Claim Refund |
29.06.202520:25 | Air Astana 963 | Almaty (ALA) New Delhi (DEL) | Delayed | Claim Refund |
29.06.202514:40 | Air Astana 1151 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
29.06.202514:05 | Air Astana 1147 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
29.06.202513:40 | Air Astana 1145 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
29.06.202512:55 | Air Astana 1276 | Phuket (HKT) Bangkok (BKK) | Delayed | Claim Refund |
29.06.202512:40 | Air Astana 1135 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
29.06.202510:40 | Air Astana 1275 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
29.06.202509:15 | Air Astana 1115 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202520:00 | Air Astana 1220 | Chiang Mai (CNX) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202519:45 | Air Astana 1279 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
28.06.202519:25 | Air Astana 1936 | Phnom Penh (PNH) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202518:55 | Air Astana 1176 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202517:35 | Air Astana 1172 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202517:30 | Air Astana 1284 | Phuket (HKT) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202517:25 | Air Astana 1166 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202517:25 | Air Astana 1181 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202515:50 | Air Astana 1148 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202515:45 | Air Astana 1171 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202515:30 | Air Astana 1165 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202514:05 | Air Astana 1147 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202514:05 | Air Astana 227 | (NQZ) Beijing (PEK) | Delayed | Claim Refund |
28.06.202513:55 | Air Astana 898 | Dubai (DXB) Almaty (ALA) | Delayed | Claim Refund |
28.06.202513:40 | Air Astana 1145 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202512:35 | Air Astana 1273 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
28.06.202511:40 | Air Astana 1133 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202511:25 | Air Astana 216 | Antalya (AYT) (NQZ) | Delayed | Claim Refund |
28.06.202510:40 | Air Astana 1275 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
28.06.202510:30 | Air Astana 852 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
28.06.202510:05 | Air Astana 1124 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202509:25 | Air Astana 1262 | Krabi (KBV) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202509:00 | Air Astana 1125 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202508:55 | Air Astana 951 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
28.06.202508:45 | Air Astana 1106 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
28.06.202508:40 | Air Astana 652 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
28.06.202508:10 | Air Astana 1123 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
28.06.202507:10 | Air Astana 205 | (NQZ) Dubai (DXB) | Delayed | Claim Refund |
27.06.202523:50 | Air Astana 984 | Atyrau (GUW) (NQZ) | Delayed | Claim Refund |
27.06.202522:45 | Air Astana 163 | (NQZ) Phuket (HKT) | Delayed | Claim Refund |
27.06.202520:20 | Air Astana 983 | (NQZ) Atyrau (GUW) | Delayed | Claim Refund |
27.06.202518:05 | Air Astana 1354 | Istanbul (IST) (NQZ) | Delayed | Claim Refund |
27.06.202517:00 | Air Astana 980 | Uralsk (URA) (NQZ) | Delayed | Claim Refund |
27.06.202514:40 | Air Astana 1151 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
27.06.202511:40 | Air Astana 1133 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
27.06.202511:05 | Air Astana 878 | Atyrau (GUW) Almaty (ALA) | Delayed | Claim Refund |
27.06.202510:40 | Air Astana 1275 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
27.06.202507:35 | Air Astana 659 | Almaty (ALA) Milas (BJV) | Delayed | Claim Refund |
27.06.202507:20 | Air Astana 1261 | Bangkok (BKK) Krabi (KBV) | Delayed | Claim Refund |
27.06.202506:50 | Air Astana 877 | Almaty (ALA) Atyrau (GUW) | Delayed | Claim Refund |
27.06.202506:30 | Air Astana 635 | Almaty (ALA) Podgorica (TGD) | Delayed | Claim Refund |
26.06.202522:10 | Air Astana 115 | Almaty (ALA) (GYD) | Delayed | Claim Refund |
26.06.202520:30 | Air Astana 992 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
26.06.202519:45 | Air Astana 1279 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
26.06.202518:55 | Air Astana 1176 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
26.06.202517:50 | Air Astana 1219 | Bangkok (BKK) Chiang Mai (CNX) | Delayed | Claim Refund |
26.06.202517:45 | Air Astana 991 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
26.06.202517:35 | Air Astana 1172 | Koh Samui (USM) Bangkok (BKK) | Delayed | Claim Refund |
26.06.202517:25 | Air Astana 1181 | Bangkok (BKK) Koh Samui (USM) | Delayed | Claim Refund |
26.06.202516:45 | Air Astana 995 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
26.06.202515:35 | Air Astana 131 | Almaty (ALA) Dushanbe (DYU) | Delayed | Claim Refund |
26.06.202514:05 | Air Astana 641 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
26.06.202513:35 | Air Astana 854 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
26.06.202510:40 | Air Astana 1275 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
26.06.202510:00 | Air Astana 260 | Da Nang (DAD) (NQZ) | Delayed | Claim Refund |
26.06.202507:15 | Air Astana 622 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
25.06.202523:25 | Air Astana 193 | Almaty (ALA) Ho Chi Minh (CXR) | Delayed | Claim Refund |
25.06.202523:15 | Air Astana 228 | Beijing (PEK) (NQZ) | Delayed | Claim Refund |
25.06.202523:10 | Air Astana 955 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
25.06.202522:25 | Air Astana 856 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
25.06.202520:30 | Air Astana 992 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
25.06.202519:45 | Air Astana 1279 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
25.06.202519:40 | Air Astana 855 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
25.06.202519:10 | Air Astana 1278 | Phuket (HKT) Bangkok (BKK) | Delayed | Claim Refund |
25.06.202517:45 | Air Astana 991 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
25.06.202514:35 | Air Astana 854 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
25.06.202513:25 | Air Astana 641 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
25.06.202511:25 | Air Astana 216 | Antalya (AYT) (NQZ) | Delayed | Claim Refund |
24.06.202523:50 | Air Astana 984 | Atyrau (GUW) (NQZ) | Delayed | Claim Refund |
24.06.202523:10 | Air Astana 918 | Istanbul (IST) (NQZ) | Delayed | Claim Refund |
24.06.202523:10 | Air Astana 955 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
24.06.202520:30 | Air Astana 859 | Almaty (ALA) Aktau (SCO) | Delayed | Claim Refund |
24.06.202519:20 | Air Astana 213 | (NQZ) Aktau (SCO) | Delayed | Claim Refund |
24.06.202516:45 | Air Astana 995 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
24.06.202513:55 | Air Astana 898 | Dubai (DXB) Almaty (ALA) | Cancelled | Claim Refund |
24.06.202512:35 | Air Astana 1273 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
24.06.202512:15 | Air Astana 206 | Dubai (DXB) (NQZ) | Cancelled | Claim Refund |
24.06.202511:15 | Air Astana 952 | (NQZ) Almaty (ALA) | Delayed | Claim Refund |
24.06.202510:40 | Air Astana 1275 | Bangkok (BKK) Phuket (HKT) | Delayed | Claim Refund |
24.06.202509:00 | Air Astana 897 | Almaty (ALA) Dubai (DXB) | Cancelled | Claim Refund |
24.06.202508:45 | Air Astana 336 | Kostanay (KSN) (NQZ) | Delayed | Claim Refund |
24.06.202506:20 | Air Astana 205 | (NQZ) Dubai (DXB) | Cancelled | Claim Refund |
23.06.202523:10 | Air Astana 955 | Almaty (ALA) (NQZ) | Delayed | Claim Refund |
